Software & Hardware Product Manager

Barclays UK; Knutsford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A major financial institution is seeking a highly motivated Software & Hardware Product Manager to join their IT Service Management team. This position involves collaborating with technology teams to optimize IT service management processes for improved customer journeys. Key qualifications include deep expertise in ServiceNow, strong data management skills, and experience in Agile Product Ownership. The successful candidate will be responsible for developing and maintaining IT service processes, communication with stakeholders, and providing training on IT service management best practices.

Qualifications

• Experience in IT service management processes and technology services.
• Ability to collaborate with technology teams.
• Strong strategic thinking and business acumen.

Responsibilities

• Develop and maintain IT service processes aligned with bank objectives.
• Communicate process changes and improvements to stakeholders.
• Develop KPIs and analyze data for service delivery enhancement.
• Collaborate with the bank to assess needs and capabilities.
• Provide training on new or revised IT service processes.
• Identify and manage risks in IT standards and processes.

Skills

Deep ServiceNow HAM/SAM expertise

Strong data management and MI reporting skills

Agile Product Ownership experience

Integration experience with CMDB

Cost optimization and vendor management knowledge

Job description

We’re seeking a highly motivated Software & Hardware Product Manager to join our IT Service Management team軍 at Barclays.

This is an exciting opportunity to play a key role collaborating with technology teams to optimise and improve our IT service management processes. You’ll be involved in delivery and support of technology services that will result in improved customer journeys.

To be successful as a Software & Hardware Product Manager, you should have experience with;

• Deep ServiceNow HAM/SAM expertise (modules, ACLs, workflows)
• Strong data management and MI reporting skills
• Agile Product Ownership experience

Some other highly valued skills may include:

• Integration experience with CMDB, jt Product Lifecycle Catalogue, and ITOM Discovery
• Cost optimization and vendor management knowledge

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job‑specific technicalutiny skills.

The successful candidate will be based in our Knutsford or Manchester office.

Purpose of the role

To collaborate with technology teams to optimise and improve the IT service management processes involved in the delivery and support of technology services to meet the needs of the bank.

Accountabilities

• Development, implementation and maintenance of IT service processes, activities, delivery and staff for a large IT function, aligned to the banks objectives, industry standards and best practice.
• Communication of all process changes and improvements to relevant stakeholders, ensuring buy‑in and adherence, through the development of reports and performance metrics to support the decision‑making process.
• Development of KPIs and analysis of data from various sources to enhance the effectiveness and efficiency of the current delivery processes and support the identification of improvement areas within the IT service delivery processes.
• Collaboration with the bank to assess their needs and technology team to understand their capabilities to provide an efficient and effective service delivery processes aligned with banks goals and regulatory requirements.
• Development of detailed documentation of IT service management processes to support the consistency and repeatability of service delivery.
• Provision of training and education to IT staff and stakeholders on new or revised IT service management processes and best practices.
• Identification and management of risk and control adelant issues pertaining to the Technology Standards and processes.

Vice President Expectations

• To contribute or set strategy, drive requirements and출장안마? and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and upgrade breaches of policies/procedures.
• If managing a team, they define jobs and responsibilities, planning for the department’s future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements.
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi‑year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long‑term profits, organisational risks and strategic decisions.
• Advise key stakeholders, including functional leadership teams and senior management on functional and cross‑functional areas of impact and alignment.
• Manage and mitigate risks through assessment, in support of the control and governance agenda.
• Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does.
• Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies.
• Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In‑depth analysis with interpretative thinking will be required to define problems and develop innovative solutions.
• Adopt and include the outcomes of extensive research in problem solving processes.
• Seek out, build and maintain trusting relationships and partnerships with ಹೊಂದ internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.