Software Engineer – CCaaS – Cloud Contact Center - UK

Eventus Solutions Group; Greater London; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A technology solutions firm is seeking a remote Software Engineer specializing in Cloud Contact Center platforms. The role involves designing and developing features, conducting code reviews, and mentoring team members. Ideal candidates will have extensive IVR and ACD development experience, alongside proficiency in platforms such as CXone and Genesys Cloud. Competitive benefits and opportunities for professional growth are provided.

Benefits

Medical, vision, and dental insurance

Paid time off

Disability insurance

Qualifications

• 5-8+ years of IVR and ACD development experience.
• 4+ years of platform experience (CXone, Genesys Cloud, Amazon Connect, etc.).
• Experience in CRM integration.

Responsibilities

• Design and develop products and features for Cloud Contact Center platforms.
• Write unit tests and conduct code reviews.
• Mentor others and assist with onboarding new team members.

Skills

IVR development experience

ACD development experience

CRM integration experience

Education

Bachelor’s degree in computer science, IT, or engineering

Tools

CXone

Genesys Cloud

Amazon Connect

Job description

Overview

Software Engineer – CCaaS – Cloud Contact Center (Mid to Sr. level) - UK

Location: Remote - England, UK

Travel: up to 10%

Position Type: Fulltime

We are hiring a Software Engineer to join our team and support Cloud Contact Center platforms (NICE Cxone). In this role, you will be involved in all aspects of Cloud technology for the Contact Center. You will be responsible for design and development of products, features, unit testing, code reviews and resolve bugs that are discovered in the QA process. You will work in both test and development production environments. You will work with other Software Engineers, Project Managers, and other team members. You will be responsible for mentoring others and helping with the onboarding process.

Responsibilities

• Design and develop products and features for Cloud Contact Center platforms.
• Write unit tests, conduct code reviews, and resolve bugs found in QA.
• Work across test and production environments.
• Collaborate with Software Engineers, Project Managers, and other team members.
• Mentor others and assist with onboarding new team members.

Qualifications

• 5-8+ years of IVR and ACD development experience.
• 4+ years of CXone (preferred), Genesys Cloud, Amazon Connect or other platform experience (Five9, Talkdesk, Amazon Connect, Twilio, Genesys Cloud, or 8X8).
• CRM integration experience.
• Bachelor’s degree in computer science, IT, or engineering preferred.

Navixus (Tech Mahindra) offers benefits such as medical, vision, dental, life, disability insurance and paid time off (including holidays, parental leave, and sick leave, as required by law). The exact offer terms depend on skill level, educational qualifications, experience and location of the candidate.

EEO and Accommodations

Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at [e-mail].

Website: techmahindra.com/services/business-process-services/navixus/