Soft FM Manager

London Borough of Newham; United Kingdom; On-site; GBP 52,000 - 56,000; Full time

Job summary

A local government authority is seeking a Soft FM Manager to oversee a range of facilities management services in the United Kingdom. The successful candidate will be responsible for ensuring high standards and compliance across various services, including cleaning, pest control, and security. Strong experience in facilities management and budget management is required, along with excellent leadership and stakeholder engagement skills. This role is not hybrid, demanding a presence in the workplace from Monday to Friday.

Qualifications

• Strong experience in managing soft FM services.
• Proven contract management abilities.
• Good understanding of health, safety, and environmental standards.

Responsibilities

• Oversee services such as cleaning, pest control, and security.
• Manage multiple service contracts and suppliers.
• Ensure compliance with health and safety regulations.

Skills

Facilities management experience

Contract management

Health and safety knowledge

Leadership skills

Stakeholder engagement

Organisational skills

Budget management

Job description

Soft FM Manager

£52,194 - £55,323 per annum

This is not a hybrid role – it requires the successful candidate to be present in person in the workplace Monday to Friday, 36 hours per week.

About Us

Newham is one of London's most dynamic and diverse boroughs — and we’re proud of it. With over 220 languages spoken and home to some of the capital’s most iconic landmarks (think Olympic Park, Westfield Stratford City, and Green Street), Newham is a place full of energy, culture, and opportunity.

We’re undergoing rapid transformation with new homes, jobs, and investment reshaping the borough — and now, we're looking for someone like you to be part of that journey.

About the Role

As Soft FM Manager, you will oversee a wide range of services including cleaning, pest control, waste, security, reception, porterage, and building‑related support at Newham Dockside, out HQ and a range of sites in ‘Area 1’. You’ll manage multiple service contracts, in‑house teams, and suppliers—ensuring high standards, compliance, and value for money are consistently achieved.

Key Areas of Responsibility

• Cleaning and window cleaning
• Pest control
• Waste and confidential waste management
• Sustainability and environmental compliance
• Security personnel and systems (CCTV, access control, guards)
• Contract monitoring, procurement, and supplier management
• Management of minor maintenance, porterage, reception, and building support services
• Ensuring buildings provide a safe, well‑maintained, positive working environment
• Budget management

This is a highly visible role requiring strong relationship management, operational leadership, and an ability to deliver high‑quality services consistently across multiple sites.

About You

• Strong experience in facilities management, specifically soft FM services
• Proven contract management and supplier performance monitoring experience
• Good understanding of health and safety, building compliance, and environmental standards
• Excellent leadership and contract management skills
• Excellent stakeholder engagement and communication skills
• Proactive, adaptable, and committed to delivering high‑quality, customer‑focused services
• Ability to work across multiple sites, build strong relationships, and deliver high‑quality services
• Confidence in managing budgets, suppliers, and operational teams.
• Strong organisational and problem‑solving abilities, with a commitment to service excellence

Note

This is NOT a hybrid role, but occasional flexible working will be considered subject to the exigencies of the service.

Closing date: 21 December 2025. We reserve the right to close the vacancy early.

When you apply, please submit a supporting statement along with your CV, explaining in no more than two A4 pages why and how you meet the criteria for this role.

Additional Information

We are committed to creating an inclusive, anti‑racist environment for all. Your application is considered on its merits regardless of age, disability, ethnicity, faith, gender identity or sexual orientation.

The London Borough of Newham has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check.

We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload.