Social Sustainability Manager

ISS; London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading facility management company in London seeks a Social Value Manager to oversee social impact commitments during contract lifecycles. The role requires strong leadership, data management skills, and the ability to engage stakeholders effectively. Ideal candidates are passionate about social change, have proven line management experience, and are adept in social value legislation. This position offers a unique opportunity to drive real change in communities.

Benefits

Inclusive workplace

Career development opportunities

Qualifications

• Proven line management experience, ideally leading teams of 5+.
• Strong analytical skills for managing large datasets and ensuring data accuracy.
• Excellent experience in stakeholder engagement and relationship-building.

Responsibilities

• Own and deliver the ISS Social Value Plan regionally.
• Collate and report qualitative and quantitative social value data.
• Drive continuous improvement of social value programmes.

Skills

Understanding of social value legislation

Data management skills

Communication skills

Stakeholder engagement

Project management abilities

Tools

TOM System

Job description

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This is a hands-on leadership role focused on turning strategy into action - ensuring social value commitments are delivered throughout the contract lifecycle, and that reporting is accurate, impactful, and timely.

You’ll lead a team of regional Community Managers, drive local delivery, and manage key partnerships that maximise benefits to people and communities.

Ideal for someone passionate about social impact, confident in stakeholder engagement, and ready to lead real change at scale.

Key Responsibilities

• Own and deliver the ISS Social Value Plan regionally, meeting all contract commitments
• Collate and report all qualitative and quantitative social value data against contract SPIs
• Represent Social Value in Community Interest Groups, driving collaboration internally and externally
• Drive continuous improvement of social value programmes in line with ISS strategy
• Stay up to date on legislation and local needs to ensure programmes are relevant and best practice
• Manage a regional team of 7 Community Managers to deliver through local Future Careers in FM Hubs
• Support national reporting, stakeholder engagement, and upskilling on social value across the contract

Professional and Personal Competencies/Qualifications

• Strong understanding of social value legislation and the Central Government Social Value Model
• Confident using the TOM System, including data, evidence, and reporting requirements
• Skilled at managing large datasets and ensuring data accuracy
• Proven line management experience, ideally leading teams of 5+
• Excellent communication and project management abilities
• Strong stakeholder engagement and relationship-building skills
• Understanding of the built environment and the FM sector at the national level

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.