Social Account Manager

Ogilvy; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading creative agency in London is seeking a Social Account Manager to drive marketing efforts for a high-profile B2B tech client. You will manage campaigns, collaborate with teams, and ensure effective communication. The successful candidate will have over 4 years of social media account management experience, especially within B2B, and a strong understanding of best practices in social media. This full-time role offers a supportive environment for career growth.

Benefits

25 days annual leave

Bupa Healthcare

Flexible Working Model

Life Assurance

Cycle to Work Scheme

Qualifications

• 4+ years of experience in social media account management, preferably B2B.
• Strong understanding of social media algorithms and best practices.
• Proven experience with paid and organic content delivery.

Responsibilities

• Manage campaigns and collaborate with teams to deliver advertising content.
• Maintain productive relationships with clients and ensure alignment with global strategy.
• Identify project risks and develop contingency plans.

Skills

Social media account management

Communication skills

Project management

Social media platforms proficiency

Analytical skills

Tools

Social media management tools

Analytics tools

Job description

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About Ogilvy

Ogilvy has been creating impact for brands through iconic, culture-changing, value-driving ideas since the company was founded by David Ogilvy 75 years ago. It builds on that rich legacy through Borderless Creativity - innovating at the intersections of its advertising, public relations, relationship design, consulting, and health capabilities with experts collaborating seamlessly across over 120 offices in nearly 90 countries. Ogilvy currently ranks as the #1 global agency network for creative excellence and effectiveness by WARC, signifying its ability to deliver creative solutions that drive unreasonable impact for clients and communities. Ogilvy is a WPP company (NYSE: WPP). For more information, visit Ogilvy.com, and follow us on LinkedIn, X, Instagram, and Facebook.

Social Account Manager

Department: Social & Content / Advertising
Location: London
Contact type: 12-month fixed term contract
Full Time/Part time: Full Time
Reporting into: Client Partner

About Ogilvy

Ogilvy UK has been creating iconic ideas that deliver impact at scale for clients ever since David Ogilvy founded the company in 1948. Ogilvy UK specialises in bringing together brand advertising, customer experience marketing, PR, influence and consulting, all fuelled by Behavioural Science. Our world-class award-winning creative campaigns deliver solutions for clients including Molson Coors (owner of Madrí beer), Valeo Foods UK (owner of Kettle Chips and Rowse Honey), Argos, Mondelēz International, Unilever, TK Maxx and Pernod Ricard.

In 2023, Ogilvy UK celebrated their 75th anniversary and was the most awarded agency in Europe. Ogilvy is home to the largest influencer marketing practice globally, and hosts the world's biggest festival of behavioural science and creativity, Nudgestock - now in its 12th year.

The Role:

This role offers the exciting opportunity to work on a high-profile international B2B tech client, driving their marketing and advertising efforts across a global network. You will be responsible for managing campaigns throughout the year, collaborating with our strategy, creative, and production teams to deliver best-in-class advertising campaigns and content that resonates with a global audience.

This role is ideal for someone with a strong understanding of B2B marketing and advertising, particularly within the technology sector. You should have experience managing organic content and paid campaigns that build brand advocacy. The ideal candidate will know how to effectively manage an account, following processes and ways of working internally, with agency partners, and with our clients.

You will be responsible for managing two small local teams, ensuring alignment with the global strategy and facilitating effective communication and collaboration. You will also work closely with our global network, coordinating efforts and ensuring consistent brand messaging across all regions.

The candidate will have the support of a Client Partner to not only deliver content but ensure it is performing effectively on an on-going basis, leaning into our data teams for insights on reporting, and performance.

What you'll be doing:

Client Relationship Management

• Build and create productive client relationships with junior and mid-level clients throughout the delivery of projects, clearly communicating and managing expectations throughout.
• Proactively consider how actions will affect clients; responding quickly to meet client's needs, resolve problems; avoid over-commitment.
• Understand the importance of account 'admin' - issuing contact reports etc.
• Act as the client's trusted advisor by providing strategic guidance with insight into marketing, best practice and performance, providing opinions about the brief and the work and being keen to contribute.

Making Work We're Proud Of

• Have a solid understanding of process and proactively manage projects - facilitating conversations between team members and considering how we can make the work even better at each stage.
• Increasingly be able to see the work we do in its strategic context - how and why it answers a business problem and how it connects to the bigger picture.
• Provide opinions about the brief and the work and be keen to contribute - clearly valuing the quality of the work over a pure focus on process.
• Collaborate with clients to develop comprehensive strategies tailored to their objectives, target audience, and budget.
• Manage the curation and development of content.
• Ensure content is performing and effective on an on-going basis, leaning into the data team.

Delivery

• Comfortably take responsibility for successful delivery of the projects assigned to you, with light supervision.
• Understand what decisions are within your remit, and what is not, and engage others accordingly to ensure that those who are accountable can assist and guide as needed.
• Identify potential project risks and develop contingency plans.
• Lead client's projects and remain responsible for their daily management, while building strong relationships and fostering good team spirit with both clients and members of the agency to bring great ideas and creative work to life.

Commercial Acumen

• Recognise when to escalate issues which have commercial implications with your account director.

Collaboration

• Proactively consult with key members of the project teams (internal and external), to facilitate partnership-oriented actions.

Problem Solving & Decision Making

• Resolve problems and make decisions on your own projects, consulting with stakeholders as needed. Actively recognise when escalation is necessary without being prompted.
• Create relevant options for addressing problems/opportunities and achieving desired outcomes on your projects. Take your line managers and partners solutions, not problems.

Required Skills and Experience:

• 4+ years of social media account management experience (B2B experience a plus).
• Strong understanding of social media platforms, algorithms, and best practices.
• Proficiency in social media management and analytics tools.
• Excellent communication and interpersonal skills.
• Proven project management skills.
• Experience delivering paid and organic social content.
• Organised, confident, and detail oriented.
• Passionate about social media and staying ahead of trends.
• Ability to collaborate effectively with internal and external teams.

How we help you Thrive:

• 25 days annual leave + 1 Volunteer Day
• Bupa Healthcare
• Enhanced Maternity, Adoption and Shared Parental Leave
• We have a Flexible Working Model with core working hours: 10am - 4pm
• A 1.5:1 Matching Pension Structure
• Wellbeing and Health: Up to £25.00 per month towards physical or online exercise class membership, Unmind membership, LifeWorks tool and annual eye tests and development budgets and Wellbeing incentives and activities throughout the year
• Season Ticket Loan and Cycle to Work Scheme
• Life Assurance

At Ogilvy, our people are at the heart of what we do: a creative agency that sparks game-changing ideas across culture and business through collaboration, integrity, and a celebration of self-expression.

We believe in building powerful teams with purpose - and we relentlessly curate transformative initiatives that make our commitment to fairness, and equity a reality.

Our ultimate mission is to leave a positive impact on the world, creating a better future for all, while supporting and uplifting the global communities we serve. This is central to our mantra of Borderless Creativity.

Ogilvy is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

If you need any assistance seeking a job opportunity, or if you need reasonable accommodation with the application process, please contact us at [e-mail]. Please note that this contact is only for candidates who are requesting accommodation. Emails for other purposes, including application status requests, will not receive a response.