SLA Risk & Operations Manager

Arcus Solutions; England; On-site; GBP 35,000; Full time

Job summary

A leading service management company in the United Kingdom is seeking a Jeopardy Manager to ensure the successful completion of work orders while managing SLAs for field engineer visits. The ideal candidate will possess strong analytical skills, problem-solving abilities, and have experience in customer service. This role offers a competitive salary of £35,000 per annum, a discretionary bonus scheme, and various benefits including a generous pension scheme and learning opportunities.

Benefits

Salary: £35,000 per annum

Up to 4% discretionary bonus scheme

25 days annual leave + Bank Holidays

Generous contributory pension scheme

Life Assurance

Learning & Development opportunities

Funded Training Sponsorship Scheme

Cycle to Work Scheme

Healthshield Scheme

Qualifications

• Experience in a fast-paced, time-pressured customer service role.
• Knowledge of field-based planning & scheduling operations.
• Familiarity with CAFM and web-based software.

Responsibilities

• Manage and mitigate risks associated with SLAs for field engineer visits.
• Ensure work orders are completed within agreed timelines.
• Collate high-level reports to illustrate SLA performance.

Skills

Strong Analytical Skills

Problem-Solving

Communication

Attention to Detail

Leadership

Education

5 GCSE'S above grade C including English and Maths

Tools

Service management software

Scheduling tools

CRM systems

Excel

Data analysis tools

Job description

A leading service management company in the United Kingdom is seeking a Jeopardy Manager to ensure the successful completion of work orders while managing SLAs for field engineer visits. The ideal candidate will possess strong analytical skills, problem-solving abilities, and have experience in customer service. This role offers a competitive salary of £35,000 per annum, a discretionary bonus scheme, and various benefits including a generous pension scheme and learning opportunities.