Skincare Specialist

Elemis; Norwich; On-site; GBP 60,000 - 80,000; Part time

Job summary

A beauty and skincare company in Norwich is seeking a Skincare Specialist to drive sales and provide exceptional customer service. The ideal candidate should have at least an NVQ level 3 qualification in Beauty Therapy and experience in a retail environment. Responsibilities include meeting sales targets, educating clients about products, and maintaining high standards of hygiene and customer service. The role offers flexible part-time hours with a range of employee benefits including generous discounts and wellness programs.

Benefits

Generous Staff Discount

Enhance Maternity & Paternity policies

Healthcare Cash Plan

Qualifications

• Must have a minimum NVQ level 3 Beauty Therapy qualification.
• CIDESCO certificate is highly desirable.
• Experience in a retail/store role within the beauty industry.

Responsibilities

• Drive sales and exceed personal and counter targets.
• Educate clients on Elemis products and treatments.
• Maintain a high standard of customer service and confidentiality.

Skills

Sales ability

Customer service

Attention to detail

Leadership skills

Education

Beauty Therapy qualification to NVQ level 3 minimum

CIDESCO certificate

Good level and standard of UK/European education

Job description

Skincare Specialist

Department: Retail

Employment Type: Permanent - Part Time

Location: John Lewis, Norwich

Description

As our Skincare Specialist, you will assist in the day‑to‑day running of the Elemis Account by driving the sales of Elemis treatments and products. Your passion for Elemis will drive greater awareness of the Brand along with the use of internal and external promotional activity.

Your organisation, attention to detail and leadership skills will ensure that the Company standards are always maintained, through the delivery of an exceptional Elemis journey for each client.

Contract Type: Permanent

Weekly Hours: 22.5 hours across 3 days - flexibility required

What Will You Do?

Sales

• To pro‑actively and enthusiastically drive sales and ensure that both personal targets and counter targets are met, and to strive to exceed set targets.
• To raise awareness of the Elemis brand and educate clients in the product and treatment range.
• To participate fully in promotional/PR activity and ensure the success of the promotion and/or event.
• To assist the Account Management Team in accurately recording sales figures and stock levels.

Customer Service

• To carry out treatments punctually and to a consistently high standard in accordance with clients' requirements and as per the training received to strive for repeat bookings (therapists only).
• Ensure products and treatments prescribed are appropriate to clients needs and take into account medical contraindications.
• To maintain the Elemis counter, site and treatment areas to the highest standards of cleanliness, hygiene and presentation.
• Ensure that customer service is of the highest standard and to handle any client complaints promptly and consult the Account Management Team in all cases.
• Ensure that all details regarding clients are kept in the strictest of confidence, locked away and information is never discussed with inappropriate parties either inside or outside of the Company.

The Perfect Candidate:

• Beauty Therapy qualification to NVQ level 3 minimum (or equivalent)
• CIDESCO certificate highly desirable
• Good level and standard of UK/European education or equivalent
• Experience within a similar retail/store role and industry
• Proven sales recordPractical work experience in conducting treatments
• Previous experience working with a professional brand

What We Offer You!*

• Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more)
• Excellent well‑being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more
• Generous Holiday Allowance, increasing with length of service
• Company Pension Scheme
• Bonus/Commission Scheme
• Healthcare Cash Plan (with Dental)
• Employee Assistance Programme for all Associates and their families
• Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards
• Much, much more!

*Some benefit eligibility is based on length of service or contract type