Showroom Host in London)

eRecruitSmart; London; On-site; GBP 26,000 - 32,000; Part time

Job summary

A leading automotive group in London is seeking a Showroom Host / Centre Support Assistant. This role involves welcoming customers, guiding them through the showroom, and maintaining an organized environment. The ideal candidate will have a background in hospitality or retail, excellent communication skills, and a team-oriented mindset. Competitive pay and benefits are offered, including a pro-rata salary of £31,500 plus bonuses.

Benefits

Bonus structure

33 days of annual leave

Employee Assistance Program

Discounts on products and services

Life Assurance

DC Pension Scheme

Qualifications

• Previous experience in customer-facing roles is preferred.
• Friendly and approachable demeanor is essential.
• Attention to detail and multitasking abilities required.

Responsibilities

• Welcome visitors and customers promptly and professionally.
• Guide customers through the showroom, answering questions.
• Manage incoming calls and direct customers accordingly.
• Ensure the showroom is clean and organized.

Skills

Background in hospitality or retail

Excellent communication skills

Organizational skills

Ability to manage multiple tasks

Team orientated mindset

Basic computer skills

Job description

Overview

Porsche Retail Group (PRG) have an excellent opportunity for a Showroom Host / Centre Support Assistant to work for one of the world's most iconic brands and join Porsche Centre Mayfair.

As a Showroom Host / Centre Support Assistant you will be the first point of contact for customers and ensure, they are provided a warm welcome and an outstanding customer journey experience. You will be a brand ambassador, always representing Porsche Retail Group and the Porsche brand.

When you are not hosting customers or responding to incoming enquiries by phone or email, you will support the sales and aftersales teams by managing customer flow and maintaining a pristine showroom environment. From time to time, you will also complete generalist administration duties and participate in hosting events.

Responsibilities

• Welcome visitors and customers promptly and professionally
• Guide customers through the showroom, answering questions and providing information about vehicles, features, and promotions
• Direct customers to the appropriate department or team member
• Manage incoming calls, forwarding them onto the right department
• Ensure the showroom is clean, organized, and visually appealing, including the arrangement of vehicles and product displays
• Offering refreshments and ensuring the waiting areas are well stocked and clean
• Gathering customer feedback and insights to improve the showroom experience and reporting any concerns
• Support administrative tasks as required

Preferred Skills/Experience

• Background in hospitality, retail, reception or similar customer facing role
• A friendly and approachable demeanour, with excellent communication skills
• Good organisational skills and attention to detail
• Ability to manage multiple tasks in a fast-paced environment
• Team orientated mindset
• Basic computer skills (Microsoft office, customer database systems)

Desirable Experience

• Full Driving Licence
• Experience of working in a large franchised automotive dealership

Benefits

• Part time or Full-time hours on a rotating shift pattern, 8am to 6pm daily
• £31,500 pro-rata plus 10% monthly bonus
• 33 days per year, pro rata
• Option of a VW Group Vehicle at preferential leasing rates
• Dedicated mental health champions
• Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products
• Life Assurance
• DC Pension Scheme
• Employee Assistance Program - support and advice on issues impacting your wellbeing

Centre

Porsche Mayfair is the only Porsche Studio Concept Centre in the UK. Nestled in a prime location right across from the stunning Green Park and surrounded by a variety of luxury retail brands and restaurants. We offer our amazing staff subsidised parking just a short walk away or Green Park tube is within a 2-minute walk.

Company

Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East.

Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our culture of trust, integrity, and empowerment filters through every channel of our business. Our people have passion, thriving on a friendly rivalry that inspires all of us to be better and a genuine desire to go further for our customers and each other.

Applying

Please note that eRecruitSmart is advertising the role of Showroom Host / Centre Support Assistant on behalf of Porsche Retail Group. Your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to. Please only apply if you consent to these terms.

You must reside in and have eligibility to work in the UK. Please note, only suitable applicants will be contacted. If your address and contact details are not on your CV, you will not be considered.

We look forward to hearing from you!