Showroom Executive

Sanderson Design Group plc.; England; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading design company in the United Kingdom is seeking a Showroom Executive to enhance showroom operations and client experience across its Chelsea Harbour and Chiswick locations. The ideal candidate should have excellent communication and organizational skills, with a passion for the brand and products. Responsibilities include maintaining showroom excellence, delivering exceptional customer service, and identifying sales opportunities to grow the client base. This position offers part-time hours and a collaborative working environment.

Qualifications

• Educated to GCSE A-C level as a minimum.
• Candidates with Interior Design training are preferred.
• Strong verbal and written communication skills are essential.

Responsibilities

• Maintain a polished, inspiring showroom that reflects the prestige of the SDG brands.
• Deliver exceptional customer service to make clients feel valued.
• Identify opportunities to upsell and strengthen relationships with clients.

Skills

Interpersonal communication

Presentation skills

Negotiation

Analytical skills

Organizational skills

Customer service

Education

GCSE A-C level

Interior Design training

Tools

Microsoft Office

CRM software

Job description

We are looking for a Showroom Executive to join us three days a week across our Chelsea Harbour and Chiswick Showrooms.

Responsibilities

Showroom excellence & operations

• Maintain a polished, inspiring showroom that reflects the prestige of the SDG brands.
• Ensure every visitor connects with the DNA and story of each brand.
• Oversee stock, orders, and sampling to guarantee smooth service and client satisfaction.
• Support both London showrooms, bringing consistency and flexibility across locations.

Client Experience & Creative Service

• Deliver a standout welcome and hospitality that makes every client feel valued.
• Provide expert guidance, using collection books, brochures, and materials to match client needs.
• Create visual assets that help clients envision schemes and confidently confirm orders.
• Proactively source products and follow up with tailored proposals, costs, and lead times.
• Balance multiple demands under pressure while safeguarding an exceptional customer journey.

Sales & Client Growth

• Identify opportunities to upsell, cross-sell, and close sales across a wide client base.
• Strengthen long‑term relationships with existing clients while actively growing new business.
• Keep CRM records accurate and insightful, supporting engagement and future sales.
• Promote SDG’s omnichannel platforms to expand reach and client access.
• Stay driven by results, targets, and commercial impact.

Collaboration, Strategy & Events

• Contribute ideas and insights in team meetings, highlighting trends, competitors, and opportunities.
• Support the planning and delivery of showroom events that showcase collections and inspire clients.
• Assist with daily scheduling and operations to keep the team running smoothly.
• Track and share KPIs to measure success and identify areas for growth.

Personal Effectiveness & Contribution

• Deliver objectives on time with accountability and initiative.
• Prioritise effectively under pressure, maintaining both efficiency and accuracy.
• Bring positivity, creativity, and solutions-focused energy to the team.

Measures of Success

• Customer satisfaction – monthly showroom and sampling statistics.
• Effective and appropriate understanding and representation of all brands achieved.
• New customers and project lead generation, providing return on customer visit.
• Detailed objectives achieved.
• Timely reporting as requested.
• TEAMWORK – one team

Connecting with Others

Effectively collaborate across the business to develop strong relationships with internal and external stakeholders. E.g.

Internal

• Marketing Team
• Leadership Team
• Commercial Teams
• Customer Services
• International Divisions

Qualifications

• Educated to GCSE A-C level as a minimum.
• Candidates with Interior Design training are preferred.
• Formal sales training would be a strong advantage but not essential.

Experience & Skills

• A passion for our brands and products coupled with excellent interpersonal communication and presentation skills are essential.
• Excellent and communication skills, with sound administration.
• Strong verbal and written communication skills with confidence in dealing with clients at all levels.
• Highly self‑motivated individual, good at negotiating.
• Demonstrable ability to present, influence and communicate effectively at all levels of the business.
• Self‑driven, results orientated and a positive outlook.
• Strong analytical and numerical skills. Comprehensive computer skills including Microsoft Office, Outlook, Word, Excel and PowerPoint.
• Organised, methodical and proactive.

BEHAVIOURS- Energy, Professional, Proactive, Dynamic, Organised, Initiative, Creative, Confident, Flexible