Shop Supervisor

Sue Ryder Care; Swaffham; On-site; GBP 80,000 - 100,000; Part time

Job summary

A charitable organization is seeking a Shop Supervisor in Swaffham to lead a retail team and enhance customer service while managing stock processes. This part-time role offers 15 hours per week with competitive pay and benefits. Ideal candidates will have a background in retail, strong leadership skills, and a commitment to working for a meaningful cause. Join us and make a difference in the community.

Benefits

27 days of holiday plus bank holidays

Company pension scheme

Death in Service benefit

Qualifications

• Experience in retail or supervisory roles.
• Ability to engage with customers positively.
• Proven leadership skills in managing teams.

Responsibilities

• Drive business and achieve sales targets as Shop Supervisor.
• Lead team to provide excellent customer service.
• Manage stock processes for optimal merchandising.

Skills

Customer Service Experience

Previous supervisory Experience

Organisational Skills

Basic IT skills

Cash Handling/Till work

Job description

Overview

Shop Supervisor – 15 hours per week over 2-3 shifts, including weekends on rota. Location: 47 Market Pl, Swaffham PE37 7LE. Salary: £12.36 per hour plus reward and benefit scheme.

Sue Ryder is one of the largest charity retailers in the UK with over 400 shops. Every item sold generates funding to provide expert medical, practical, bereavement and emotional support through our hospices, in people’s homes and in the community. We are here to ensure access to support for those approaching the end of life or living with grief.

Our charity shops include boutiques, vintage and retro formats, and large format stores. As a member of the retail team, you’ll help inspire communities to provide more care by innovating and collaborating on ways to reduce, reuse and recycle, contributing to income that funds our care and support services.

We value our people and aim to make you feel valued and included as part of a team. In retail, most work every weekend; managers typically work 1 in 2 weekends. Most shops do not close past 5:15 pm. The earliest start is 8:45 am. We have Christmas Eve, Christmas Day and Boxing Day off.

Our Sue Ryder Home & Garden charity shop in Swaffham offers a large and varied range of homewares. If you have retail experience with excellent customer service skills and want to use your experience for a meaningful cause, join us to assist and support our Shop Manager in running the Swaffham shop and contributing to the work across Sue Ryder.

As our new Shop Supervisor, you will have retail experience with commercial awareness to deliver sales. You’ll have a positive attitude and good judgement to do the right thing. You will have proven team leadership skills and the ability to help lead a large team of volunteers. It is essential that you enjoy engaging with people, have a positive can-do attitude and a good understanding of financial and IT administration.

Responsibilities

• As Shop Supervisor you will use your skills and retail experience to help drive business, push sales, and achieve targets.
• Help to lead a team to deliver great customer service to our donors and customers.
• Work with the local community to generate sufficient donated stock to drive sales.
• Help to recruit, train & retain a volunteer team, who will look to you and the shop manager for leadership and guidance.
• Set high standards of merchandising and housekeeping, ensuring you and your teams health and safety is a priority.
• Help to manage effective stock processes to ensure your shop is well merchandised with fresh, seasonal stock at all times.
• Act as a brand ambassador for Sue Ryder, supporting in-store campaigns to promote the brand and national fundraising initiatives.
• Help to manage an effective stock process through the Epos operation.

Minimum Essential Criteria

• Customer Service Experience
• Previous supervisory Experience
• Cash Handling/Till work
• Basic IT skills (emails/instant messaging/video calls)
• Organisational Skills
• Lone working experience

Desirable Criteria

• High street retail/leisure/hospitality background
• KPI and target experience
• Charity retail
• Health & Safety knowledge
• Team Player
• Key holder/opening/closing
• Merchandising/Stock rotation

Benefits

• 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time)
• Company pension scheme
• Death in Service benefit
• And lots more. Please visit our careers website for the full list.

Application Details

Closing date: 6 October

Interview date: TBC

If you want more than just a job, we want you. Join the team and be there when it matters.

https://www.sueryder.org/jobs/why-work-for-sue-ryder

Equity, Diversity and Inclusion

At Sue Ryder we recognise that a diverse workforce provides the best care and support. We are committed to equity, diversity and inclusion and eliminating unlawful discrimination. We welcome applications from Black, Asian and Minority Ethnic communities, LGBTQ+ individuals, those from lower socio-economic backgrounds, and people with disabilities. We are a Disability Confident Committed employer and offer an interview to all disabled applicants who best meet the minimum criteria for the role. We use inclusive recruitment practices including sharing interview themes or questions in advance, offering remote interviews where needed, and other accessibility support. If you require support to complete an application or participate in the interview process, please email [e-mail]. Once in post you’ll have access to staff and volunteer networks for LGBTQ+ colleagues, ethnic diversity and equity, people with disabilities, and women and non-binary individuals, plus an Inclusion Passport to record and carry workplace adjustments. For more information, visit: www.sueryder.org/jobs/equity-diversity-inclusion

Join us in creating a culture where everyone feels respected, valued, and able to thrive. Sue Ryder is here to ensure those facing end of life or grief can access the support they need. There is no one-size-fits-all approach to coping, but with our support, no one has to face dying or grief alone. We are there when it matters.