Shop Supervisor

Sue Ryder Care; Bonds; On-site; GBP 80,000 - 100,000; Part time

Job summary

A leading charity retailer in England is seeking a Shop Supervisor in Garstang. The role involves assisting in shop management, driving sales, and leading a team of volunteers. Candidates should have previous retail supervisory experience and strong customer service skills. This position offers a competitive benefits package, including generous holiday entitlements and opportunities for personal development. Join us and contribute to meaningful community support.

Benefits

27 days holiday, rising to 33

Company pension scheme

Staff discount with thousands of retailers

Qualifications

• Previous supervisory experience in retail.
• Experience with cash handling and till work.
• Strong organisational skills.

Responsibilities

• Assist and support the Shop Manager in running the shop.
• Drive business growth by maximizing sales.
• Lead a team of volunteers and recruit new members.

Skills

Customer Service Experience

Team Leadership

Positive Attitude

Good Judgement

Tools

Basic IT Skills

Job description

Shop Supervisor

Sue Ryder Charity shop, 61 Church Street, Garstang, Preston, Lancs, PR3 1YA – 15 Hours per week over 7 days. Pay: £12.36 per hour + rewards & benefits.

Be there when it matters.

Winners of the Employer of the Year for the People in Retail Awards 2023 – Retail Bulletin.

Sue Ryder is one of the largest charity retailers in the UK with over 400 shops. Every item sold in our shops generates funding so we can continue to provide 2.7 million hours of expert medical, practical, bereavement and emotional support each year in our hospices, in people’s homes and in the community. We are here to make sure that everyone approaching the end of life or living with grief can access the support they need.

We have a much‑loved presence on high streets across the country – with a range of innovative shops, including boutiques, vintage and retro shops, and large‑format stores. As a member of the retail team, you’ll be helping us inspire communities to provide more care for more people through innovating and collaborating on ways to reduce, reuse and recycle. You will also be contributing to drive up the income that generates the vital funds necessary to keep our care and support services running.

We understand our people are our most important asset and work hard to make sure you feel valued and included as part of a team. In retail most work every weekend; our managers mainly work only 1 in 2. We don’t expect our teams to work past 5.15 in most of our shops. The earliest we start is 8.45 am. We have every Christmas Eve, Christmas Day, Boxing Day and New Years Day off.

We are based in the beautiful historic town of Garstang, the first Fairtrade town in England with its Thursday market dating back to the 1300s. We are also the first charity shop to open in Garstang! We sell a fantastic array of ladies, gents and children’s wear ranging from basic to designer, plus bric‑a‑brac, toys, books and soft furnishings all spread over two floors. In our dedicated vintage and retro section you can find many collectables, antiques and one‑off items.

Do you have retail experience with excellent customer service skills? Would you love to use your retail knowledge and experience for an important cause? If so come, assist, and support our Shop Manager to run our Garstang shop and contribute to the work we do across Sue Ryder!

As our new Shop Supervisor, you will have retail experience with the commercial awareness to deliver sales. You’ll have a positive attitude and good judgement to do the right thing. You will have proven team leadership skills and the ability to help lead a large team of volunteers. It is essential that you enjoy engaging with people, you have a positive can‑do attitude and a good understanding of financial and IT administration.

Other responsibilities include:

• Using your skills and retail experience to help drive business, push sales, and achieve targets.
• Help to lead a team to deliver great customer service to our donors and customers.
• Work with the local community to generate sufficient donated stock to drive sales.
• Recruit, train & retain a volunteer team, who’ll look to you and the shop manager for leadership and guidance.
• Set high standards of merchandising and housekeeping, ensuring you and your teams health and safety is a priority.
• Help to manage effective stock processes to keep the shop well merchandised with fresh, seasonal stock at all times.
• Act as a brand ambassador for Sue Ryder, supporting in‑store campaigns to promote the brand and national fundraising initiatives.
• Help to manage an effective stock process through the Epos operation.

Minimum Essential Criteria

• Customer Service Experience
• Previous supervisory Experience
• Cash Handling/Till work
• Basic IT skills (emails/instant messaging/video calls)
• Organisational Skills
• Lone working experience

Desirable Criteria

• High street retail/leisure/hospitality background
• KPI and target experience
• Charity retail
• Health & Safety knowledge
• Team Player
• Key holder/opening/closing
• Merchandising/Stock rotation

Competitive Benefits Package

• 27 days holiday rising to 33 with length of service plus bank holidays (pro‑rata if part‑time)
• Company pension scheme
• Staff discount with thousands of retailers
• and lots more. Please visit our careers website for the full list.

Closing date: 26th December

Interview date: 5th January

If you want more than just a job, we want you. Join the team and be there when it matters.

Our commitment to equity, diversity and inclusion: At Sue Ryder, we recognise that a diverse workforce allows us to provide the best care and support. As a Disability Confident Committed employer, we’re proud to support the ‘Offer an Interview’ scheme. This means we will offer an interview to all disabled applicants who best meet the minimum essential criteria for the role.

Shop Accessibility – the shop is a two floor sales floor, access to the top floor and store room is via stairs. The loo area is small; wheelchair access is not good.

We use inclusive recruitment practices including sharing interview themes or in advance, offering remote interviews where needed, and other accessibility support.

If you require support to complete an application or participate fully in the interview process, please email [e-mail].

For more information on our Equity, Diversity and Inclusion work, please visit: www.sueryder.org/jobs/equity-diversity-inclusion

Join us in creating a culture where everyone feels respected, valued, and able to thrive.

Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need. There is no one size fits all when it comes to how we cope and the help we need, but with our support, no one has to face dying or grief alone. We are there when it matters.

https://www.sueryder.org/jobs/why-work-for-sue-ryder