Shop Manager

AVS Newcastle ltd; Romsey; On-site; GBP 20,000 - 24,000; Full time

Job summary

A leading charity organization in Freshwater, Isle of Wight is seeking a Shop Manager to inspire a team and engage the community. You will lead shop operations, create a welcoming environment, and drive fundraising efforts. The ideal candidate has retail supervisory experience, strong leadership skills, and a genuine connection to charity work. Competitive benefits include holidays up to 36 days and flexible working arrangements.

Benefits

Up to 36 days annual leave

Pension scheme with up to 6% contribution

Flexible working arrangements

Learning and development opportunities

Employee discounts

Access to wellbeing assistance

Cycle to Work scheme

Interest-free season ticket loan

Qualifications

• Proven experience in retail supervisory roles.
• Ability to handle cash and provide excellent customer service.
• Motivational skills to lead a high-performing team.

Responsibilities

• Lead and motivate a passionate team of staff and volunteers.
• Create a welcoming shopping environment for customers.
• Manage shop operations efficiently to drive fundraising.

Skills

Retail know-how at supervisory level

Leadership energy to inspire a team

Sharp commercial mindset

Tech confidence

Connection to charitable cause

Job description

Overview

Location: Freshwater, Isle of Wight

Hours: 35 per week

Contract: Permanent

Salary: £23,850 per annum

Lead a shop, inspire a team, and uplift a community—your next big move starts here on Isle of Wight with the British Red Cross. Empower your team, build meaningful connections, and create a welcoming space where every purchase contributes to your local community as well as the wider humanitarian mission of the British Red Cross.

"Nothing beats the feeling of the team pulling it out of the bag to excel. Generating funds for a worthwhile charity that helps such a wide range of humans is wonderful."

Nada, Shop Manager

Responsibilities

• Lead and motivate a passionate team of staff and volunteers, bringing out the best in everyone.
• Create a warm, inclusive, and engaging environment where customers love to shop and return.
• Manage all aspects of shop operations, from eye-catching visual merchandising to efficient stock management.
• Drive performance and innovation, helping us meet financial goals and maximise our fundraising impact.
• Be a proud ambassador of the British Red Cross, connecting every customer interaction to our wider humanitarian mission.

What we’re looking for

We’re after a confident, people-focused leader who’s ready to take retail to the next level on the Isle of Wight. To thrive as a Shop Manager, you’ll bring:

• Retail know-how at supervisory level, with a flair for customer service and handling cash.
• Leadership energy to inspire, support, and grow a high-performing team.
• A sharp commercial mindset, always looking for ways to boost performance and fundraising.
• Tech confidence, including using PCs and retail systems to keep things running smoothly.
• A real connection to our cause, with the passion to promote our shop as Isle of Wight’s go-to charity retailer.

Application timeline

Interested? Join us in spreading kindness, one customer at a time. The closing date for your application is Thursday 18th September 2025.

Benefits

• Holidays: Up to 36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme: Up to 6% contributory pension.
• Flexible working: We do our best to accommodate your preferred work style.
• Learning & Development: Wide range of career opportunities + comprehensive learning.
• Discounts: Access to Blue Light Discount Card and employee benefits platform.
• Wellbeing Assistance: Access to mental health and wellbeing assistance.
• Team Working: Champion our mission in a collaborative team.
• Cycle2Work: Lease a bicycle through the scheme.
• Season ticket loan: Interest-free loan for commuting expenses.

At The British Red Cross, we pride ourselves on our diverse workforce, and we remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the support of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Youth Network.

Together, we are the world's emergency responders.