Shop Assistant

British Red Cross; Forfar; On-site; GBP 23,000; Part time

Job summary

A charitable organization located in Forfar is seeking a dynamic Shop Assistant to join their friendly team. This part-time position (14 hours/week) offers a salary of £22,932 per annum pro rata (£12.60/hour). Responsibilities include assisting the shop manager, providing excellent customer service, and creating a positive shopping environment. The role offers flexible working options, 36 days annual leave, and various employee benefits, including a pension scheme and learning opportunities.

Benefits

36 days annual leave

Flexible working options

Pension scheme up to 6%

Learning and development opportunities

Employee discounts

Wellbeing support

Cycle2Work scheme

Qualifications

• Previous experience of working in a retail environment.
• Confident with handling money and operating a till.
• Strong communication skills for excellent customer service.

Responsibilities

• Assist the shop manager in running a customer-focused shop.
• Create a brilliant shopping environment and excellent customer experience.
• Sort stock and prepare items for display.

Skills

Retail experience

Customer service

Communication skills

Money handling

Commercial mindset

Job description

Shop Assistant

Location: Forfar
Salary: £22,932 per annum pro rata (£12.60 per hour)
Hours: 14 per week
Contract: Permanent

Are you a retail superstar who is passionate about helping make a difference?

We're on the lookout for a dynamic Shop Assistant to join our friendly team. This fantastic opportunity will help you develop your retail skills while making a positive impact. Come join us in our mission to spread kindness! Why work for the Red Cross?

“The camaraderie. The feeling of being part of something bigger and knowing that all the hard work goes to help those in crisis” – Deborah, Shop Manager

What will a day in the life of a Shop Assistant involve?

• Assisting the shop manager to run a lucrative, customer‑focused shop that is the 'window of the British Red Cross' on the high street.
• Helping to create a brilliant shopping environment and provide an excellent customer experience in store.
• Confident working on the shop floor, you will be the first point of contact for our customers, operate the till, and create striking displays.
• Being responsible for sorting stock and preparing items for display, behind the scenes.

To be a successful Shop Assistant, what will you need?

• Previous experience of working in a retail environment and are confident with handling money.
• To be a strong communicator who thrives on providing excellent customer service and enjoys meeting lots of different people.
• A commercial savvy mindset, with a grasp of hitting targets.
• To appreciate and anticipate each customer's needs and delight them with the service provided.

Interested? The closing date for applications is 23.59 on Monday 5th January 2026.

In return for your commitment and expertise, you’ll get:

• Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
• Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme: Up to 6% contributory pension.
• Learning & Development: A range of career & learning opportunities.
• Discounts: Blue Light Discount Card, Tickets For Good & employee benefits platform.
• Wellbeing Support: Peer Supporters, CiC (EAP) & Headspace App.
• Cycle2Work: Lease a bicycle through the scheme.

We are proud to be part of the Disability Confident scheme for UK‑based roles. During your application, you'll have the option to apply under the scheme. At the British Red Cross, we value diversity and maintain an inclusive environment for all staff and volunteers. We champion our teams in bringing their true selves to work, free from discrimination. This is achieved through reporting and assistance from our internal networks: Race and Ethnic Equality (REEN), LGBT+, Disability and Wellness (DAWN), Gender, Carers, and Young Staff Network.

Together, we are the world's emergency responders