Shift Supervisor: Café Leader & Customer Experience

#REF!; Greater London; Hybrid; GBP 40,000 - 60,000; Part time

Job summary

A leading coffee retailer in Greater London seeks a Store Supervisor to lead shifts and create memorable customer experiences. You will coach your team, solve problems, and ensure operational excellence in a dynamic setting. The ideal candidate has previous supervisory experience and a passion for customer service. Competitive salary, benefits, and a supportive culture are offered. Flexibility for varied hours is essential. Join us in fostering a positive environment where you belong.

Benefits

28 days holiday (including Bank Holidays)

Free drinks and food during shifts

Store bonus program

Bean stock options

Comprehensive training

30% partner discount

Discounts with retailers

Life assurance

Interest-free rental loans

Employee Assistance Programme

Recognition schemes

Qualifications

• Previous coaching or supervisory experience in a customer-facing role.
• Experience leading operational activities in retail or hospitality.

Responsibilities

• Lead shifts collaborating with the Store Manager.
• Motivate and support partners to enhance customer experience.
• Ensure compliance with operational policies and procedures.

Skills

Coaching experience

Problem-solving

Leadership

Customer service

Operational excellence

Job description

A leading coffee retailer in Greater London seeks a Store Supervisor to lead shifts and create memorable customer experiences. You will coach your team, solve problems, and ensure operational excellence in a dynamic setting. The ideal candidate has previous supervisory experience and a passion for customer service. Competitive salary, benefits, and a supportive culture are offered. Flexibility for varied hours is essential. Join us in fostering a positive environment where you belong.