Shift Manager Collections

DPD Group UK; Gloucester; On-site; GBP 80,000 - 100,000; Full time

Job summary

A prominent delivery service provider in Gloucester is looking for an experienced Shift Manager to enhance our depot operations team. The role includes managing operational performance, ensuring compliance with company requirements, and delivering exceptional customer service. Applicants should possess strong people management skills and the ability to inspire and lead a high-performing team. This full-time position offers various employee benefits and requires a proactive approach to tasks and challenges.

Benefits

Enhanced maternity and paternity package

Free life assurance

Discounted shopping from hundreds of retailers

Free eye tests for screen users

Qualifications

• Experience in a fast-paced operation with proven people management.
• Strong communication skills to motivate and lead a team.
• Effective decision-making and problem resolution abilities.

Responsibilities

• Manage operational performance and ensure compliance with regulations.
• Deliver outstanding customer service while achieving financial targets.
• Analyze and update systems and reports in a timely manner.

Skills

Communication skills

Management Experience

Leadership Experience

Customer Service

Food Safety Experience

Job description

Overview

We are currently recruiting for an experienced Shift Manager to help strengthen our depot operations team.

Responsibilities

• Operational Performance
• Compliance to all company and legislative requirements
• Financial targets and objectives
• Delivering outstanding customer service
• HR tasks and responsibilities
• Ensure Collection Service targets are achieved
• Ensure depot targets for Early Volume are achieved
• Ensure company target for Collection ETAs is achieved
• Ensure company target for Saturn Success is achieved
• Ensure all relevant systems and reports are analysed and updated in a timely manner.

Qualifications

• You will have experience in a fast paced operation with proven and demonstrable people management experience involving direct accountability and responsibility for motivating and leading a high performing team ideally within a Transport Setting.
• You will have strong communication skills with the ability to inspire motivate and manage a team.
• Decisive and effective decision-making problem resolution and time management skills.
• Demonstrate high levels of resilience self-motivation and flexibility.
• Excellent computer skills with the ability to use Google chrome applications.
• The ability to do comprehensive reporting alongside analysis of data is a key requirement for this role.
• You will be highly vigilant to any unscrupulous activity taking swift and appropriate action.
• Demonstrate the core DPD DNA values of Passion Respect Honesty Flexibility Caring and Accountability.

Benefits

• Holiday trading
• Enhanced maternity and paternity package
• Free life assurance of 4 x salary on joining the pension scheme
• Health Kiosks visiting every location
• Vitality at Work
• Free On Site Parking
• Discounted shopping from 100s of retailers including up to 5% off supermarket shopping
• Milestone Days off to celebrate with your family and friends
• For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses

Job Details

Remote Work : No

Employment Type : Full-time

Key Skills

Restaurant Experience,Labor Cost Analysis,Customer Service,Communication skills,Basic Math,Food Safety Experience,Management Experience,Shift Management,Employment & Labor Law,Leadership Experience,P&L Management,Supervising Experience

Experience : years

Vacancy : 1

If you identify with our aims and values and can help us deliver our customers promises then this is the job for you! Apply today