Shift Manager

Pizza Hut (UK); Wales; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading pizza restaurant chain is seeking a Shift Leader to oversee team operations, ensuring excellent customer service and product quality. Ideal candidates should have strong leadership skills, a passion for the brand, and a commitment to health and safety standards. This role offers opportunities for personal and professional growth in a supportive work environment.

Qualifications

• Ability to connect with people and build a high-performing team.
• Passion for pizza and delivering exceptional customer experiences.
• Commitment to Health & Safety and Food Hygiene compliance.

Responsibilities

• Lead a team to ensure smooth operations and great customer service.
• Motivate and mentor team members to help them excel.
• Uphold high standards of product quality and customer satisfaction.
• Maintain health and safety compliance.

Skills

Leadership

Customer service

Team coaching

Communication

Job description

Overview

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Package Description

Welcome to Pizza Hut. We handcraft our pizzas and support you in crafting your future. We aim to create an exciting environment to help you grow both personally and professionally, together as a team in a space you can call your own. We value diversity and are committed to delivering an equitable experience for all. Our collaboration with Hatch under the New Founders program demonstrates our commitment to equal opportunities for everyone. For more information, visit our external resource.

We celebrate our team and recognize achievements through our team member awards. We are dedicated to helping you rise to every occasion, challenge, and opportunity.

Job Introduction

At Pizza Hut Delivery, our mission is to bring joy to hungry individuals while ensuring a fantastic experience during every shift. As a Shift Leader, you will immerse yourself in the role, build connections, and be part of a pizza-loving community where everyone is welcome. We support your personal and professional growth, giving you tools to reach your goals. Our training programs are designed to equip you with the skills to excel, accessible anytime, anywhere, on any device. Coaching and development are provided by the Restaurant General Manager (RGM) to help you lead your first shift quickly. Because when you Rise, we all Rise.

Are you ready to rise?

Main Responsibilities

In the role of Shift Leader, you will lead a pizza-loving team to ensure smooth operations, great customer service, and a positive shift environment. You will focus on collaboration, organization, and efficient processes, including the use of technology to deliver pizzas promptly. You will uphold high standards of product quality, freshness, and customer satisfaction.

You will motivate and mentor team members, provide timely feedback and recognition, and contribute to training and development. You will lead by example with clear communication, and help the team perform at their best each shift. You will bring energy, fun, and dedication to the Pizza Hut Delivery family.

Key responsibilities will include:

• Ensuring excellence in the kitchen and delivering outstanding service to customers.
• Maintaining standards and procedures and delivering consistent performance on every shift.
• Coaching and guiding team members to unleash their potential.
• Striving to achieve strong results and meet shift targets.
• Maintaining a focus on Health & Safety and Food Hygiene regulations to ensure the highest standards.

The Ideal Candidate

The Shift Leader role requires strong leadership and the ability to connect with people. You will receive training to become an effective team coach and ensure every customer has an excellent experience. You likely have a passion for pizza and people, and you value a culture that brings individuals together and embraces diverse perspectives. You will be supported with learning opportunities on the job, online, and in classroom training.

Your responsibilities will include meeting the following expectations:

• Lead and develop a high-performing team.
• Deliver exceptional customer service and uphold standards.
• Coach and mentor team members to unlock their potential.
• Drive results and meet or exceed shift targets.
• Maintain Health & Safety and Food Hygiene compliance.

About The Company

OUR HISTORY

Pizza Hut began in 1958 in Wichita, USA, expanding to the UK in 1973. From a single restaurant in Islington, London, Pizza Hut now operates over 700 restaurants and delivery outlets in the UK. We have contributed to pizza innovation in areas such as Deep Pan, Stuffed Crust, and Cheesy Bites and continue to lead with new product development. Learn more about our offerings at our website.

AN EQUAL SLICE

No matter who you are or where you're from, we want you at our table. We are committed to delivering an equal slice for everyone and celebrate diversity. We partner with Hatch to create the New Founders programme to level the playing field. Find out more about our inclusive initiatives.