Shift Manager

Five Guys; St Albans; On-site; GBP 25,000 - 35,000; Full time

Job summary

A popular burger restaurant in St Albans is seeking a Shift Manager to support operations and ensure every customer has a great experience. You will lead the team in delivering high-quality food and service while promoting a positive work environment. The ideal candidate has strong leadership skills and a passion for customer satisfaction. If you're ambitious and eager to grow, we offer development opportunities and various employee perks. Join a team committed to exceptional quality!

Benefits

Bonus scheme up to 10% of salary

28 Days paid holiday

Paid breaks

Employee discount program

Access to wellbeing support

Qualifications

• Experience in a leadership role is an advantage.
• Strong communication skills to connect with customers and team members.
• Ability to maintain high standards in a fast-paced environment.

Responsibilities

• Support the General Manager in delivering the highest quality food.
• Create an enjoyable working environment for staff.
• Ensure customer satisfaction by managing service quality.

Skills

Leadership

Customer service

Team management

Problem-solving

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

BURGERS & FRIES AND INCREDIBLE CAREERS!

We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986.

In every restaurant, you'll find talented Shift Managers and you will be responsible for supporting the General and Assistant Managers to ensure that every shift is run to Five Guys standards and that every customer leaves the restaurant feeling better than when they arrived.

Our Shift Manager are there to demonstrate leadership, coaching and direction to the team and bringing our values to life for their team and our customers.

REWARDS

• An achievable bonus scheme worth up to 10% of annual salary
• An additional Secret Shopper bonus worth up to £2,000
• Long service Love2Shop voucher reward - 5 years £500, 10 years £1,000
• 28 Days paid holiday
• Paid breaks
• Free burgers, fries and shakes while on shift
• Life assurance
• All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay.

OTHER AWESOME PERKS

• Days out and social events
• Team competitions - "Fry Cup" and "Olympics"
• Five Guys Perks - employee discount program
• Access to wellbeing support and employee assistance programme (EAP)
• Development opportunities to grow a career with us!
• Apprenticeships to gain recognised qualifications, skills and progression opportunities
• Enhanced Maternity & Paternity Leave
• Pension scheme

AS A SHIFT MANAGER YOU'LL BE

• Responsible for Crew & Quality Control
• Supporting the General Manager in the delivery of perfect burgers and fries while providing a "above & beyond" experience for your team and customers
• Creating an awesome working environment where people are happy to come to work and have fun!
• Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way
• You will ensure that each shift runs as smoothly as possible and that our values form part of your shift management
• You will be expected to lead from the front, you will be hands on most of the time, working on the line and dining area

AS A SHIFT MANAGER YOU'LL BE ENTHUSIASTIC ABOUT

• Perfect Burgers and Fries
• Our values; Competitive, Enthusiastic, Family, Get It Done and Integrity
• People - Leading from the front and being hands on
• Customer service

INCREDIBLE CAREERS WITH FIVE GUYS

• If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us
• Your next step would be an Assistant Manager
• Five Guys isn't just a job - it can be a career!