Shift Manager

Wendys; Metropolitan Borough of Solihull; On-site; GBP 25,000 - 30,000; Full time

Job summary

A popular fast-food chain is looking for a dedicated Shift Manager to lead a team and ensure exceptional customer service in a dynamic work environment. The ideal candidate will have experience in managing teams, possess strong leadership skills, and be fully flexible with working hours. Responsibilities include training new team members, maintaining food safety standards, and delivering outstanding customer interactions. Join a workplace that promotes inclusivity and supports career development.

Benefits

Free meals while working

Career progression opportunities

Employee Assistance Program

Qualifications

• Experience in leading teams in a food service setting is preferred.
• 1 year of line operations experience in a fast-paced environment.
• 1 year of management experience.

Responsibilities

• Act as a leader in customer interactions.
• Train and develop new team members.
• Ensure food safety standards are met.

Skills

Leading people

Customer handling

Flexibility in work availability

Job description

Why Wendy’s?
In 1969, Dave Thomas brought his square burgers to the table and changed the game. In 2021 we landed in the UK to do the same; and we’re staying for good.

Here at Wendy’s, we like our food how we like our ideas: fresh. That’s why we’ve introduced fun, flexible working. No zero‑hour contracts. No nonsense.

Just like one of our unique, perfectly balanced, everyday fresh burgers, your new career will be built specially for you. Whatever your needs are, we’re ready to embrace them, allowing you to be who you want to be.

Shift Manager

Benefits

• Free meals while working and discounts on days off
• Opportunities for career progression & development
• Employee Assistance Program: no‑cost access to mental health services, legal guidance, financial advice, and more.

What you’ll do

• Fun, fast, friendly and a team player!
• Handle customer interactions like a leader.
• Train and develop new team members.
• Ensure food safety standards and procedures are on point.

What you bring to the table

• Experience of leading people, even better if you did it in a food service environment.
• 1 year of line operations experience; demonstrated ability to lead and manage operations in a fast‑paced environment.
• 1 year of management experience.
• Fully flexible work availability.

Additional requirements

• Travel to other Wendy’s locations (restaurants, area office, etc.) as needed.
• Stand and move for most of your shift.

We are a proud equal opportunity employer - that means all races, religions, nationalities, genders and the LGBTQ+ community are welcome. We provide reasonable accommodations to enable people with disabilities to perform the essential functions of their jobs.