Shift Leader

Caffe Nero Group Ltd; Bury St Edmunds; On-site; GBP 60,000 - 80,000; Part time

Job summary

A prominent coffee shop chain is looking for a Shift Leader in Bury St Edmunds. You will manage the team and ensure exceptional customer service while maintaining coffee and food standards. The role offers extensive training, competitive hourly pay starting at £12.26, and various perks including discounts and a friend referral scheme.

Benefits

Unlimited free handmade drinks

Up to 75% off food and packaged drinks

Recommend A Friend Scheme

Length of service recognition

Access to benefits platform

Qualifications

• Experience as a Supervisor or Team Leader is a plus but not required.
• Must have a great attitude and love interacting with customers.

Responsibilities

• Support in running the store and leading the team.
• Deliver excellent customer service and maintain high standards.

Skills

Customer service orientation

Team leadership

Communication skills

Job description

Shift Leader at Caffè Nero

At Caffè Nero, it's our people that make us different. If you pride yourself on keeping customers happy through fantastic service, whilst learning and growing in a great team, this could be the right job for you.

As a Shift Leader, you will support in the running of the store – leading the team, giving great customer service and delivering the very best standards of coffee and food.

Ideally you will have some experience as a Supervisor or Team Leader – but if you haven’t got that don’t worry, we’d still love to hear from you.

What you can expect:

• Brilliant training – no experience is required!
• The opportunity to grow your career and develop personally and professionally.
• Unlimited free handmade drinks and up to 75% off food and packaged drinks when you’re on shift.
• 50% off all handmade drinks and 40% off everything else when you’re off shift.
• Recommend A Friend Scheme, giving you the chance to earn up to £750 if you refer new people to join the team.
• Length of service recognition.
• Access to our benefits platform, with hundreds of discounts, rewards and offers.
• Via our incentive ‘Nero 90’, our Baristas and Shift Leaders also have the opportunity to receive an additional 15p per hour, if their store collectively achieves the Customer Satisfaction score.

Why choose us?

When you join us, you’re joining a group of caring, supportive and friendly people - whether that’s your team, the regular customers of your café or your community. At the same time as giving fantastic service you’ll have loads of fun along the way - maybe a pizza night, a Caffè Nero Club party or even at the Barista of the Year event. There’s something for everyone.

The starter rate for Shift Leaders in this location is £12.26 per hour, increasing to £12.41 with service.

If you have a great attitude, bags of energy and love interacting with customers then we’d love to hear from you!

At Caffè Nero you really can be you, with us.