Shift Lead — Customer-Focused Store Leader (6.6 wks Holiday)

B&Q; Chorley; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading home improvement retailer in Chorley is seeking a passionate Shift Lead to oversee store operations and ensure a safe and enjoyable shopping environment. In this role, you'll be responsible for deploying colleagues effectively, maintaining safety standards, and serving as the primary contact for customers. Ideal candidates will possess strong customer focus, teamwork skills, and the ability to motivate and make decisions swiftly. The position offers a competitive salary along with extensive benefits including a pension scheme and generous holiday allowances.

Benefits

Award-winning pension scheme

ShareSave options

6.6 weeks holiday

Payroll giving

Employee Assistance Programme

Shopping discounts

Colleague wellbeing benefits

Qualifications

• Must be passionate about customers and the right actions.
• Ability to view the entire store, not limited to specific areas.
• Attention to safety and compliance details during shifts.
• Enjoy team interactions and contribute positively.
• Bring energy to motivate the team daily.
• Confident decision-making for customer satisfaction.

Responsibilities

• Oversee daily operations of the store during shifts.
• Ensure correct deployment of colleagues to enhance customer satisfaction.
• Act as the primary contact for customers and colleagues during shifts.
• Maintain safety standards within the store.

Skills

Passionate about customers

Team collaboration

Safety consciousness

Energy and motivation

Decision-making autonomy

Job description

A leading home improvement retailer in Chorley is seeking a passionate Shift Lead to oversee store operations and ensure a safe and enjoyable shopping environment. In this role, you'll be responsible for deploying colleagues effectively, maintaining safety standards, and serving as the primary contact for customers. Ideal candidates will possess strong customer focus, teamwork skills, and the ability to motivate and make decisions swiftly. The position offers a competitive salary along with extensive benefits including a pension scheme and generous holiday allowances.