Shift Controller (Mobile)

Meriden Media; Blackheath; Hybrid; GBP 32,000 - 38,000; Full time

Job summary

A major water service provider in the UK seeks a Shift Controller (Mobile) to manage water production and ensure service quality. You will work in a team and handle challenging situations, requiring strong problem-solving skills and SCADA experience. The role includes a competitive salary starting at £35,000, rotating 12-hour shifts, and various benefits including annual leave and a pension scheme.

Benefits

24 days annual leave

Generous pension scheme

Enhanced maternity/paternity leave

Health benefits

Qualifications

• Experience in a control and quality assurance role.
• Hands-on practical experience with troubleshooting skills.
• Competent with company IT systems and able to travel to sites.

Responsibilities

• Manage water production and ensure quality service.
• Problem-solve and control challenging situations.
• Maintain safety and keep technical knowledge up-to-date.

Skills

Problem-solving

Attention to detail

Communication skills

Technical knowledge

Education

Experience in process/manufacturing environment

Tools

SCADA software

Microsoft Office

Job description

We are looking for a Shift Controller (Mobile) to join Thames Water on a permanent basis.

As a Shift Controller, you’ll play a vital role in managing water production, making key decisions in real time, and ensuring top-quality service.

You will work with a dedicated team, prioritise safety, and build your leadership skills in a role that offers real impact and real progression.

The base location will be at Shalford, Water Production site in Surrey (GU4 8BW); however, it will involve travel and responsibility to the wider Guildford area, comprising five other Water Treatment Works and storage reservoirs.

Working Pattern will be on a 12‑hour rotating shift.

What you’ll be doing as a Shift Controller (Mobile)

Work with site managers, on‑site maintenance, Water Quality and off‑site control centre teams while closely monitoring the process to maintain water production and a smooth‑running site.

Problem‑solve, respond and take control of challenging situations as they arise, providing technical input.

Use Supervisory Control and Data Acquisition (SCADA) to monitor and control water treatment processes.

Carry out sampling and related analysis to ensure compliance with internal standards and external regulations.

Manual fault‑finding, intervention and emergency response to maintain the treatment process or customer supply.

Maintain documented records and shift logs.

Take responsibility for your health and safety, highlight any potential issues, contribute to risk assessments, and take action to make the area safe where possible.

Keep your technical knowledge up to date and be aware of changes in procedures and asset standards.

Qualifications and Essential Criteria

Experience working in a process and/or manufacturing environment in a control and quality assurance role.

Hands‑on and practical experience with impeccable attention to detail and troubleshooting skills.

Have a can‑do attitude, strong problem‑solving abilities, and a solution‑focused approach.

Ability to remain calm and follow established procedures while communicating clearly and effectively.

Competent to use company IT systems and Microsoft Office.

If you have experience with SCADA software, please highlight this on your application.

A full UK driving licence, as you will need to travel in a company vehicle to various operational sites.

What’s in it for you?

Salary from £35,000 per annum, depending on skills and experience.

Annual Leave: 24 days holiday per year, increasing to 28 with length of service (plus bank holidays).

Generous Pension Scheme through AON.

Generous Paternity Leave, including 4 weeks paid and an optional 2 weeks unpaid.

Enhanced Maternity Leave, 26 weeks full pay and 13 weeks half pay.

Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values.

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process.

Recruitment Process

• If you need any adjustments, whether that’s extra time, accessible formats, or anything else, just let us know.

Help and Support

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.