Shared Services Organisation and Operations Design Manager - MHCLG - G7

Manchester Digital; City Of London; On-site; GBP 54,000 - 71,000; Full time

Job summary

A government agency is seeking a Shared Services Organisation and Operations Design Manager to lead the design and implementation of organisational change throughout public service. The role involves assessing current structures, engaging stakeholders, and designing efficient service interactions to improve overall delivery. Strong knowledge of organisational design methodologies and excellent project management skills are essential for success in this impactful position.

Qualifications

• Strong track record of leading organisational design and change.
• Ability to develop and analyse complex organisational data.
• Strong interpersonal skills for collaboration.

Responsibilities

• Identify and assess organisational design outcomes.
• Lead organisational design and people impact baselining.
• Design corporate service interactions for better user experiences.

Skills

Organisational design methodologies

Data analysis and insights

Stakeholder engagement

Project management

Business process improvement

Job description

Shared Services Organisation and Operations Design Manager - MHCLG - G7

Full-time (Temporary) £59,946 - £70,011 (London) or £54,531 - £64,641 (National)
Published on 18 September 2025 Deadline 28 September 2025

Location

Whether it's through the homes we live in, the work of our local councils, or the communities we’re all part of, our work is at the top of the political agenda. We have ambitious and far-reaching outcomes to achieve this year and, if you’re thinking of joining us, there’s never been a more exciting time.

We have over 3,500 staff who are based in 20 offices across the UK.

The Shared Services Organisation and Operations Design Manager role is a pivotal opportunity within the UNITY Programme, focused on shaping the future of organisational and service design, impacting over 100,000 civil servants and aligning with theShared Services Strategy .

As part of a collaborative and forward-thinking team, you’ll help shape how services are designed, delivered, and experienced across the entire organisation. This role goes beyond individual functions- it’s about understanding the full operating model, identifying opportunities for improvement, and designing future-fit solutions that align people, processes, and technology.

We welcome candidates from diverse professional backgrounds-whether you're currently in HR, Operational Delivery, Change, or Transformation.

What matters most is your ability to work with data and insights, engage stakeholders across all levels, and lead the design and delivery of integrated, scalable solutions.

You’ll bring strong stakeholder engagement skills, a structured approach to planning, organisational design and delivery, and a passion for redesigning and improving how services are experienced and delivered. This is an exciting opportunity to deliver a programme to reimagine how we work and ensure that colleagues’ time is directed at value add activities.

This role will involve a high degree of collaboration with subject matter experts across the wider programme. The role will also involve travel to locations around the UK to work with programme teams, departments and stakeholders.

We particularly welcome candidates from an ethnic minority background and other underrepresented groups to apply, as we work to continually improve our ability to represent the places and communities we support through our work.

As the Shared Services Organisation and Operations Design Manager, you’ll:

• identify, assess and impact organisation design and development outcomes and opportunities arising from the work of the programme
• lead the organisational design and people impact baselining activity on behalf of MHCLG – working across HR Finance and Procurement to ensure a consistent approach
• assess MHCLG’s current organisational structure, processes, mapping people impacts to identify areas that can be enhanced for greater efficiency and effectiveness
• design and define end-to-end corporate service interactions between users, systems, and support functions
• identify tools, capabilities, and mechanisms to support seamless, intuitive user experiences
• minimise friction in user journeys across retained functions and ALB operations
• work with HR, Finance, and Procurement SMEs to translate business requirements into deliverable services

Person specification

As the Shared Services Organisation and Operations Design Manager, you’ll have:

• strong track record of leading organisational design and change - with organisation design methodologies (e.g. McKinsey 7S, Galbraith Star Model, Target Operating Model frameworks)
• ability to develop and analyse complex organisational data to present actionable insights and clear recommendations to decision-makers
• strong interpersonal skills and ability to work collaboratively with a broad range of stakeholders across business areas and professions
• demonstrated expertise in using tools and techniques to lead the successful delivery of project activities within complex organisations, achieved through managing change end-to-end through to delivery.
• the ability to apply business process improvement and innovation in organisations
• excellent project management skills

Behaviours

We'll assess you against these behaviours during the selection process: