Services Team Leader Womens Pathway

GamCare; Remote; GBP 35,000 - 39,000; Full time

Job summary

A leading charity for gambling support is seeking a Services Team Leader to enhance the Women's Pathway for women affected by gambling harm. This role involves managing support delivery, leadership and service development while promoting user involvement in service design. Experience with complex needs and safeguarding is crucial. The position is remote with the opportunity for occasional travel. The salary ranges from £35,199, increasing with London weighting, and comes with a range of benefits including annual leave and pension contributions.

Benefits

33 days annual leave

Generous pension scheme

Discretionary company sick pay

Employee Assistance Programme

24-hour support

Qualifications

• Experienced practitioner or manager in relevant fields.
• Compassion, clarity, and confidence in supporting clients.
• Lived experience of gambling harm is welcomed.

Responsibilities

• Manage day-to-day delivery of women-centred support across the UK.
• Strengthen pathways for women accessing help.
• Shape new digital and in-person support services.

Skills

Experience supporting women with complex needs

Understanding of safeguarding

Leadership skills

Ability to work autonomously

Insight into service improvement

Job description

Salary: £35,199 (£38,295 in qualifying areas for London weighting)

Location: Remote

some national travel

Contract: Fixed term 31 March 2027

Hours: Full time

GamCare is recruiting a Services Team Leader to help grow our Womens Pathway, supporting women affected by gambling harm to access help that feels safe, relevant and responsive to their lives. Through close collaboration with colleagues and partners, you will strengthen pathways, extend the reach of the service and help more women receive timely, effective support that makes a real difference.

You will manage the day-to-day delivery of women-centred support across the UK, combining people leadership, case management supervision and service development. The role also offers the opportunity to shape new digital and in-person support, improving access and outcomes for women.

Listening to women with lived experience is central to the post. Their voices will inform how services are designed, delivered and improved, ensuring support continues to reflect the diverse needs of women accessing the Womens Pathway.

About you

You are an experienced practitioner or manager who brings compassion, clarity and confidence to your work. Experience supporting women with complex needs is essential, alongside a strong understanding of safeguarding, risk and quality practice. Backgrounds in areas such as gambling harm, mental health, addiction, domestic abuse or wider womens services are all relevant.

You value reflective supervision, supportive leadership and psychologically safe teams. Insight, data and lived experience guide how you think about service improvement. Comfort working autonomously in a remote role, while staying connected to colleagues and partners, is important. Lived experience of gambling harm is welcomed and valued.

Working at Gamcare

Founded in 1997, GamCare is one of the leading providers of information, advice and support for anyone affected by gambling harms. We operate the National Gambling Helpline, provide treatment for anyone who is harmed by gambling, create awareness about safer gambling and treatment, and encourage an effective approach to safer gambling within the gambling industry.

Staff Benefits we can offer you

• 33 days basic annual leave entitlement per annum (pro‑rated for part‑time colleagues) including bank holidays which increases with service.
• A generous Pension Scheme – we contribute 6% and you contribute 2%.
• Discretionary company sick pay from day one of service.
• Employee Assistance Programme.
• 24‑hour support.

How to apply

For further details and to apply please click the apply button.

Closing date for applications : Sunday 04th January 2026.

Interviews will take place online via video conference week commencing 12th January 2026.

This post requires a DBS check.

GamCare is committed to offering the best support to people affected by gambling harms, as such we welcome applications from candidates with lived experience.

GamCare is an equal opportunities employer and doesn’t discriminate based on race, religion, gender, age, sexuality, gender identification, or physical ability. We are only able to facilitate visa sponsorship in very limited circumstances, so candidates outside of the UK or who don’t have the right to work in the UK need not apply.