ServiceNow Technical Lead

Next Ventures; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading digital transformation consultancy seeks an experienced ServiceNow Technical Lead to drive the design and delivery of ServiceNow solutions across ITSM and ITOM. In this role, you will provide technical leadership, mentor development teams, and collaborate with stakeholders to ensure high-quality implementations. The position offers a 6-month initial contract with potential for long-term extensions and is fully remote within the UK.

Qualifications

• Proven experience as a ServiceNow Technical Lead or Senior Developer.
• Strong understanding of ServiceNow architecture and module configuration.
• Expertise in scripting, APIs, and IntegrationHub.

Responsibilities

• Lead technical design sessions and oversee solution implementation.
• Act as the primary technical authority on ServiceNow development.
• Provide hands-on expertise across ITSM, ITOM, and custom applications.

Skills

ServiceNow architecture understanding

JavaScript expertise

Leadership ability

Stakeholder communication

Education

ServiceNow certifications (CSA, CAD, CIS)

Job description

We’re partnered with a leading digital transformation consultancy to hire an experienced ServiceNow Technical Lead to support enterprise-level delivery projects across ITSM, ITOM, and custom ServiceNow applications.

Role Overview

You’ll take ownership of the technical direction, design, and delivery of ServiceNow solutions. The role involves leading development teams, working closely with architects and project managers, and ensuring all technical implementations meet best practice and customer requirements.

Key Responsibilities

• Lead technical design sessions and oversee solution implementation
• Act as the primary technical authority on ServiceNow development
• Provide hands‑on expertise across ITSM, ITOM, and custom applications
• Collaborate with business and technical stakeholders to define requirements
• Ensure quality assurance, code reviews, and adherence to platform governance
• Guide and mentor development teams to deliver scalable and maintainable solutions

Key Skills & Experience

• Proven experience as a ServiceNow Technical Lead or Senior Developer
• Strong understanding of ServiceNow architecture and module configuration
• Expertise in scripting (JavaScript, Glide, APIs, IntegrationHub)
• Experience with ITSM and ITOM modules (CMDB, Discovery, Event Management)
• Excellent stakeholder communication and leadership ability
• ServiceNow certifications (CSA, CAD, CIS – ITSM / ITOM) are advantageous

Contract Details

• Remote UK
• 6‑month initial contract with long‑term extensions