ServiceNow Solution Architect

NatWest Group; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prominent financial institution in Manchester is seeking a ServiceNow Solution Architect to join their collaborative Platform team. You will help deliver scalable solutions on the ServiceNow platform, engage with business stakeholders, and support senior architects. The ideal candidate has strong proficiency in ServiceNow and relevant certifications, along with excellent communication skills and experience in Agile teams.

Qualifications

• Proficient in ServiceNow architecture or development roles.
• Experience with ITSM, HRSD, GRC, SecOps, or DevOps product suites.

Responsibilities

• Support design, assessment, and delivery of ServiceNow solutions.
• Engage with stakeholders to understand requirements.
• Assist in architectural artefact creation.
• Evaluate platform capabilities and plugins.
• Contribute to governance and architectural standards.

Skills

Proficiency in ServiceNow

ServiceNow System Administrator certification

ServiceNow Architecture knowledge

JavaScript scripting

REST and SOAP integration methods

Agile team experience

Excellent communication

Education

Certified Application Developer or Certified Technical Architect

Job description

Join us as a ServiceNow Solution Architect

• Joining our collaborative Platform team, you’ll help to shape how we deliver scalable, sustainable solutions on the ServiceNow platform
• Working alongside senior architects, you’ll contribute to high-impact initiatives across ITSM, HRSD, GRC, DevOps, and SecOps
• This is an opportunity to gain exposure to enterprise-scale solutions and develop your architectural capability while contributing to high-value projects in a supportive team culture that values learning, ownership, and delivery

What you'll do

Working directly with experienced ServiceNow architects and engineers, you’ll support the design, assessment, and delivery of ServiceNow solutions that align with business needs and platform strategy.

On a day-to-day basis, this will involve:

• Engaging with business stakeholders to understand requirements, explain platform capabilities, and shape high-level solutions
• Supporting senior architects in requirements analysis, solution design, and stakeholder communications
• Assisting in architectural artefact creation such as blueprints, data models, and integration patterns
• Helping to evaluate platform capabilities and plugins to meet business needs and estimating high level timeframes to deliver these work packages
• Acting as a secondary escalation point for development teams, ensuring solutions align with design intent
• Contributing to governance, best practices, and architectural standards and supporting the reuse of platform components, ensuring solutions are secure, scalable, and maintainable

The skills you'll need

We’re looking for a someone who is proficient in ServiceNow, holds a ServiceNow System Administrator certification, and is either a Certified Application Developer or Certified Technical Architect at foundation level. You’ll have extensive experience working on ServiceNow in an architecture or developer and senior technical business analyst capacity. You’ll therefore be proficient in the core platform plus at least two major product suites such as ITSM, HRSD, GRC, SecOps, or DevOps. As well as this, you’ll be comfortable making reasoned assumptions when exploring unfamiliar areas, with support and documentation at hand.

We’re also looking for:

• Proficiency in ServiceNow scripting such as JavaScript and Glide APIs and with integration methods such as REST, SOAP, and MID Server
• Proficiency in architectural principles such as scalability, modularity, and maintainability
• Extensive experience working in Agile teams
• Excellent communication skills with the ability to explain platform concepts clearly to stakeholders with varying expertise including those who are non-technical
• The ability to collaborate with developers, engineers, and senior architects
• A proactive and curious approach with a willingness to learn across multiple product suites