ServiceNow Presales Architect

NTT DATA; Remote; GBP 60,000 - 80,000; Full time

Job summary

A global IT services provider in the United Kingdom seeks an experienced ServiceNow Presales Consultant to enhance and grow its ServiceNow portfolio focused on IT Operations Management and IT Service Management. The successful candidate will lead strategic business development, manage presales activities, and design bespoke advisory services. Strong knowledge of ServiceNow and excellent presales skills are essential for this role. Benefits include a home-based contract, generous holiday allowance, and wellness initiatives.

Benefits

Flexible home-based contract

28 days paid holiday

"Free Fridays" initiative

Group Life Assurance

Employer pension contribution

Group Income Protection

Comprehensive Private health fund

Laptop and mobile phone

Cycle-to-work scheme

Electric Car Leasing scheme

Qualifications

• Expertise in ServiceNow GTM strategy and service portfolio.
• Experience in managing service quality across delivery models.
• Ability to engage with clients and present solutions.

Responsibilities

• Define and lead the GTM strategy targeting ITOM, ITSM.
• Manage presales activities and prepare high-quality proposals.
• Design and deliver advisory services to optimize IT operations.

Skills

ServiceNow architecture

IT Operations Management (ITOM)

IT Service Management (ITSM)

Presales skills

Commercial acumen

Job description

Job Summary

As part of our growth strategy, we are seeking an experienced ServiceNow Presales Consultant to accelerate the development and expansion of our ServiceNow portfolio, with a specific focus on IT Operations Management (ITOM), IT Service Management (ITSM), and Service Operations. This key role will be responsible for leading and coordinating three strategic business development functions.

Responsibilities

• Collaborate with key stakeholders, sales teams, and ServiceNow specialists to define and lead the GTM strategy targeting the ITOM, ITSM, and Service Operations market segments. Develop and articulate service portfolios, including advisory services, service packages, innovations, and value propositions aligned with customer needs.
• Partner closely with sales functions and ServiceNow experts to manage and coordinate all presales activities. Oversee the preparation and delivery of presales support, including RFP responses, proposal creation, service design, estimates, client engagement, and presentations.
• Design and deliver a portfolio of advisory services aimed at optimizing IT operations, validating roadmaps, and supporting implementation strategies. Drive new revenue streams through advisory services offerings in alignment with customer success frameworks.

Required Skills and Abilities

Lead and define the ServiceNow GTM strategy, service portfolio, and advisory offerings in collaboration with key stakeholders. Support marketing and sales teams by providing digital content, thought leadership, campaign support, and customer advocacy development. Contribute to competitor analysis and develop winning strategies for sales engagements. Prepare high‑quality RFP responses, compelling proposals, and innovative service designs. Engage with clients to understand requirements, present solution approaches, and deliver client presentations throughout the sales lifecycle. Collaborate with delivery teams to ensure smooth service implementation and transition. Build and maintain strong relationships with colleagues, delivery centers, and the broader ServiceNow community.

Core Skills & Competencies

• Strong knowledge of ServiceNow architecture, IT Operations Management (ITOM), and IT Service Management (ITSM). Experience in Service Introduction, Delivery Management, and Service Management.
• Proficiency in service design approaches, infrastructure, and delivery models. Familiarity with global delivery models (onshore, near‑shore, offshore) and managing service quality, risks, and knowledge.
• Excellent presales skills with the ability to facilitate workshops, presentations, and design thinking sessions. Proven ability to build strong relationships and effectively communicate at all levels within customer organizations.
• Strong commercial acumen and value‑based selling approach leveraging NTT DATA assets and solutions. Highly motivated with the ability to work independently in a dynamic and challenging environment.

About NTT DATA Business Solutions

NTT DATA Business Solutions Group is part of the NTT DATA Corporate Group, a top 10 global IT services provider headquartered in Tokyo, operating in more than 50 countries. We combine global reach with local intimacy to provide premier professional ServiceNow and SAP services, from deep industry expertise consulting to applied innovations in digital, cloud, automation, and system development to business IT outsourcing. As Global Elite Partner for ServiceNow, we bring an added dimension of expertise and excellence to our suite of services, ensuring comprehensive solutions for our clients’ diverse needs. Our global award‑winning SAP practice, differentiated by innovation, is the undisputed leader in SAP S/4HANA, with about 500 SAP HANA clients and more than 300 SAP S/4HANA clients. Our clients trust our deep experience and proven approaches – all around the world.

Benefits

• Home‑Based Contract: Enjoy the flexibility of a working from home contract subject to operational and project requirements.
• Generous Holiday Allowance: Benefit from 28 days of paid holiday annually (pro‑rated for part‑time employees).
• “Free Fridays” Initiative: Experience the unique perk of “Free Fridays,” granting you an additional 12 days off each year (one per month, pro‑rated for part‑time employees).
• Financial Security: Group Life Assurance covering 4 times your base salary.
• Pension Scheme: Employer pension contribution at a competitive rate of 5%; you can contribute a minimum of 4%.
• Income Protection: Group Income Protection plan safeguarding your income in the event of unexpected circumstances.
• Health and Well‑being: Comprehensive Private group fund, 24/7 helpline, 1‑to‑1 lifestyle coaching, financial and legal support, etc.
• Technology and Tools: Laptop and mobile phone for both business and personal use.
• Wellness Initiatives: Cycle‑to‑work scheme and other active commuting options.
• Environmental Responsibility: Option to join our Electric Car Leasing scheme.