ServiceNow Architect

Syntax Consultancy Ltd; Oxford; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A global IT consultancy in the UK is looking for a ServiceNow Architect for a 6-month contract in Reading. The role involves leading the technical direction and architecture design for ServiceNow implementations, managing integrations, and ensuring solutions are aligned with best practices. The ideal candidate should have expertise in ServiceNow architecture and modules, and be comfortable hosting workshops with stakeholders. This role offers a hybrid working model, combining remote work and office presence.

Qualifications

• Lead technical direction and architecture design for ServiceNow projects.
• Manage integrations with other systems for reliability and security.
• Ensure solutions are scalable, maintainable, and secure.

Responsibilities

• Define and implement technical governance and architecture operating models.
• Conduct stakeholder workshops to gather requirements.
• Establish architecture governance and review designs.

Skills

ServiceNow Architecture expertise

Integration management

Stakeholder workshop facilitation

Technical governance

ServiceNow modules experience

Tools

ServiceNow

REST APIs

SOAP APIs

Job description

ServiceNow Architect

6 Month Contract

Reading (Hybrid)

£(Apply online only)/day (Outside IR35)

ServiceNow Architect needed for a 6 Month Contract in Reading (Hybrid). Start ideally in Dec 2025 / Jan 2026.

A chance to work with a global IT Consultancy on a ServiceNow design + integration project for an external client.

Hybrid Working - 2 days/week working remotely (WFH) + 3 days/week working from the office in Reading. Paying up to £525/day (Outside IR35).

Key skills, experience + tasks will include:

• ServiceNow Architect responsible for leading the technical direction, architecture design, integration + platform governance for ServiceNow implementations.
• In-depth hands‑on ServiceNow Architecture expertise including design, configuration + implementation.
• Deep ServiceNow modules + workflows experience including: ITSM, ITOM, Discovery, ITAM, CSM, HRSD, SecOps, GRC).
• Managing integrations between ServiceNow and other systems (via REST, SOAP APIs, IntegrationHub, MID Server, custom integrations), ensuring reliability, security, latency, error handling, monitoring.
• Defining + implementing technical governance, architecture operating models, and instance strategy.
• Knowledge of CMDB, data modelling, metadata, core data, data governance + security.
• Leading stakeholder workshops + discovery sessions to understand current‑state processes, define future‑state vision, scope requirements, constraints, risks, and opportunities.
• Defining roadmaps and solutions intent/blueprints, translating business goals into ServiceNow architecture, module usage, and platform configuration vs custom development.
• Establishing ServiceNow architecture governance, reviewing designs, code reviews, progress monitoring.
• Working with Enterprise Architects / Platform Owners to define ServiceNow architecture strategy + upgrade / migration plans.
• Ensuring ServiceNow solutions are scalable, maintainable, secure, and aligned with business strategy and best practices.
• ServiceNow Certifications preferred: ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD), Certified Master Architect, Certified Technical Architect, CIS.