Service Transition Manager vacancy in Hybrid - Corsham / Remote (296lw)

Ex-Mill Recruitment Ltd; Remote; GBP 50,000 - 70,000; Full time

Job summary

A leading Defence recruitment agency is looking for a Service Transition Manager to oversee the transition of new services into operation in a hybrid role based in Corsham. The ideal candidate will have strong ITIL experience and a background in Defence. They will be responsible for leading transition planning and managing stakeholder communication to ensure operational readiness with minimal disruption. This role offers an initial contract of 3 months, likely extending until March 2027.

Qualifications

• ITIL v3 or ITIL 4 certification required.
• Experience in Defence project delivery is essential.
• Ability to manage and communicate with multiple stakeholders.

Responsibilities

• Lead the overall service transition plan across technical teams.
• Ensure operational readiness with acceptance testing and validation.
• Act as a liaison between program teams, service owners, and support units.

Skills

ITIL v3 or ITIL 4 qualified

Experience delivering projects in UK Government or Defence environments

Stakeholder management across technical and operational teams

Tailor transition and change management processes

Job description

Service Transition Manager vacancy in Hybrid - Corsham/Remote (296lw)

Ex-Mil Recruitment are supporting a major Defence programme in sourcing an experienced Service Transition Manager, with significant ITIL experience, to lead the movement of a new multi-domain communications capability from development into fully operational service.

This is a high-impact role within a secure Defence environment, ensuring the seamless introduction of new services and technologies with minimal disruption to end users.

This role requires current SC status, and the successful candidate must be eligible for DV.

The contract is for an initial 3 months, but is highly likely to be extended until March 2027. A hybrid role – 2-3 days on site in Corsham.

You’ll be responsible for planning, coordinating, and delivering the complete service transition lifecycle—working closely with project teams, service owners, technical leads, and support personnel to ensure operational readiness is fully achieved. Your work will ensure that new services are accredited, tested, deployed, and accepted into live service in a structured and controlled manner. The ideal candidate will bring strong ITIL experience, Defence delivery background, and confidence working across multiple security domains.

Key Responsibilities

• Develop and manage the overall service transition plan across multiple technical teams
• Lead change management activities to minimise service disruption
• Ensure full operational readiness through acceptance testing, documentation, and performance validation
• Define and implement service transition, release, and acceptance processes
• Assess risk, performance, and service impact prior to release
• Act as the bridge between programme teams, service owners, and support units
• Provide clear communication and coordination across stakeholders

Essential Skills & Experience

• ITIL v3 or ITIL 4 qualified
• Experience delivering projects in UK Government or Defence environments
• Ability to tailor transition and change management processes to suit complex programmes
• Strong stakeholder management across technical and operational teams
• Knowledge of Army communication systems or wider Defence communications environments

If this sounds like you, please send your CV along with a short note explaining why you’d be a great fit for the role to: [e-mail] Please note the deadline for CV submissions to the client is Thursday, 4th December.