Service Team Lead

KBM Resourcing; Aberdeen City; On-site; GBP 50,000; Full time

Job summary

A leading service provider is seeking a Service Team Lead in North Aberdeen to oversee and coordinate technicians for air conditioning and refrigeration services. The ideal candidate must possess excellent organizational and project management skills, promote safety and environmental compliance, and be comfortable interacting with clients. This is a full-time, permanent role with a salary around £50K.

Qualifications

• Promote HSSE.
• Ability to handle multiple jobs concurrently.
• Knowledge of HVAC & R systems is an advantage.

Responsibilities

• Administer and coordinate the service team effectively.
• Ensure compliance requirements for quality service.
• Provide technical guidance to field services teams.
• Assist in hiring and selecting new recruits for the team.
• Promote workplace safety and compliance.

Skills

Excellent Organizational skills

Project management

Client-facing skills

Interpersonal skills

Job description

Overview

Service Team Lead- North Aberdeen

The Role: The Service Team Lead will administer, coordinate and efficiently operate the Ad-Hoc pool of technicians and the onshore service technicians to provide a call off service to our clients for a variety of Air Conditioning, Refrigeration and Ventilation works such as repairs and breakdown response, new installations, F-Gas checks, fault-finding and surveys. The candidate must have a pro-active approach to Safety, be diligent, with high level of attention to detail, responsive, organised with good time management skills and have excellent customer service skills.

Responsibilities

• To ensure provision of a quality service to clients by ensuring compliance requirements are met.
• Promote service capabilities to existing and prospective new customers for example refrigerant leak testing compliance, & Air Conditioning & Refrigeration Repairs/Maintenance, project works etc.
• Provide technical guidance and support to the field services teams in delivering a high-quality service that meets or exceeds customer expectations.
• To collate, prepare and submit all pre and post work related documentation to a professional standard, including technical reports, recommendations, workpack, packing lists, delivery notes etc.
• Be responsive and pro-active to enquiries and requests from customers provision of technical or diagnostic help and advice to customers or staff over the telephone, by email and at times in face-to-face meetings.
• Discuss potential new works with external and internal customers, prepare job costing and quotations.
• Create material take-offs for job orders ensuring materials are ordered on time to meet the planned schedule and arrange material delivery to offshore/worksite.
• Monitor job costs against budget ensuring costs are controlled to maintain margins.
• Investigate, review and solve customer problems or complaints quickly and effectively
• Monitor and evaluate performance and KPI's of all work scopes associated with installation, commissioning, repair or maintenance activities undertaken by business.
• To ensure that offshore personnel are effectively and sufficiently briefed prior to undertaking a work scope and understand clearly the requirements of on-time reporting and completion of documentation post job execution.
• To assist in the hiring and selection of new recruits into the services team, executing inductions and providing the focal point of contact with the company.
• To occasionally supervise at site on complex or challenging work scopes.
• To promote at all time safety in the workplace and ensure all personnel understand the importance of safety and environmental compliance.
• To maintain records and files and generally ensure good housekeeping is maintained in both electronic and hard copy.
• Actively contribute and work towards HSEQ goals, objectives, targets and initiatives.

Requirements

• Excellent Organizational skills.
• Excellent Project management and job management.
• Promote HSSE.
• Comfortable in a client facing role.
• Able to handle multiple jobs at the same time.
• Good inter personal skills.
• Knowledge of mechanical services (HVAC &R will be an advantage).

Salary: circa £50K

Full-time and Permanent (On-site)