Service Support Worker

British Red Cross; Hove; On-site; GBP 40,000 - 60,000; Part time

Job summary

A charitable organization in Brighton and Hove seeks a Support Worker to provide practical and emotional assistance to individuals in need. The role involves helping service users improve their quality of life and requires a full UK manual driving licence. Ideal candidates possess knowledge of NHS services and a flexible work attitude. This position offers the opportunity to make a significant impact in the community.

Benefits

36 days annual leave plus option to buy extra days

Pension scheme with up to 6% contribution

Flexible working arrangements

Comprehensive learning and development opportunities

Access to Blue Light Discount Card

Mental health and wellbeing support

Collaborative team environment

Cycle2Work scheme

Interest-free season ticket loan

Qualifications

• Full UK manual driving licence required.
• Good knowledge of services provided by the NHS and Social Care.
• Ability to enhance service quality.
• Professional in dealing with queries.
• Flexible in working hours.

Responsibilities

• Provide practical and emotional support to service users.
• Offer focused support to adults post-hospital stay.
• Respond to referrals from health professionals.
• Assess needs and follow support plans.
• Support service users post-hospital discharge.

Skills

Full UK manual driving licence

Good knowledge of NHS and Social Care services

Ability to improve service quality

Professional communication

Flexibility in working hours

Job description

Job Title:Support Worker

Location: Brighton and Hove

Salary: £12.60 per hour

Hours: Zero Hours, as and when required

Contract: Casual

Driving: Full UK Manual Driving Licence

Do you love helping people in need? Are you looking for a rewarding role that could kick start your career in the health and social sector?

We are looking for a passionate and enthusiastic person with great people skills to join our Health and Care service as a Support Worker. If you have a caring, patient, and helpful nature you could make a tangible difference to someone’s life. No professional experience? No problem. If you can make someone feel cared for and comfortable then you’d be a perfect fit for us.

Our support workers are a friendly face to someone who may be struggling to do things for themselves due to age, illness, or vulnerability. You'll allow people to enjoy healthier, more fulfilling lives. Not only will a career within Health & Care be rewarding, it can also providing extensive progression opportunities and allow you to build meaningful relationships with both colleagues and service users. It’s not just a job, but an amazing way to give back to your community.

A day in the life of a Support Worker will involve:

• Providing practical and emotional support (telephone calls, welfare checks, shopping etc) and guidance to service users
  
• Providing reactive, focused, and flexible support to adults following a hospital stay to enable early discharge.
  
• Responding to referrals from Clinicians and Community Health Professionals
  
• Assess service users’ needs, complete and follow a support plan for the individual.
  
• Supporting service users in the weeks after hospital discharge or to prevent readmission.
  
• Taking someone to a hospital appointment that they otherwise couldn’t get to or be picking up prescriptions and shopping.

To be a successful Support Worker, you’ll:

• Have a full UK manual driving licence.
  
• Have a good knowledge of services provided by the NHS and Social Care.
  
• Be able to make things great. You know how to improve service quality for the benefit of users.
  
• Be professional. You can deal with queries in a diplomatic and confidential manner.
  
• Love being flexible. Working hours out with the norm suits you.

A full Job description and Person Specification which includes a list of the essential criteria for the role are available for download.

Closing date for applications is 3rd September 2025.

Please note that early application is encouraged, as we’ll be reviewing applications throughout the advertising period and reserve the right to close the advert in advance of the advertised closing date.

In return for your commitment and expertise, you’ll get:

• Holidays:36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme:Up to 6% contributory pension.
• Flexible working:We do our best to accommodate your preferred work style.
• Learning & Development:Wide range of career opportunities + comprehensive learning.
• Discounts:Access to Blue Light Discount Card and employee benefits platform.
• Wellbeing Support:Access to mental health and wellbeing assistance.
• Team Working:Support our mission in a collaborative team.
• Cycle2Work:Lease a bicycle through the scheme.
• Season ticket loan:Interest-free loan for commuting expenses.

At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the support of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Young Staff Network.

Together, we are the world's emergency responders