Service Support Coordinator

Astute Recruitment; Castle Donington; On-site; GBP 26,000 - 28,000; Full time

Job summary

A recruitment agency is looking for an experienced customer service person for a fast-paced, varied role in Castle Donington. The successful candidate will support customers experiencing product faults. Responsibilities include taking calls, logging issues in CRM, and coordinating with technical support. This is a fully office-based, 12-month contract offering a competitive salary between £26,000 and £27,500 per annum.

Benefits

25 days holiday

Qualifications

• Proven experience in customer service.
• Ability to handle multiple issues simultaneously.

Responsibilities

• Take calls from customers reporting issues with products.
• Log customer issues and create cases in CRM.
• Coordinate with technical team for problem resolution.

Skills

Multitasking

Calm under pressure

Good communication skills

Tools

CRM software

Job description

Overview

A well-established company based in Castle Donington is looking for an experienced customer service person for a 12-month contract to help in the service support department. This role is fast paced and varied and will include helping customers who have faults with their products.

Responsibilities

• Taking calls from customers who are having problems with their products
• Answering calls and getting details of the issues
• Create a case on CRM and log all the issues
• Arranging for technical to go out and fix the problem
• General administration

Requirements

They are looking for someone who can multitask, remain calm under pressure and have good communication skills on the phone.

Details

Role: 12-month contract, fully office based

Location: Castle Donington

Hours: 8:30am to 5:00pm with 1 hour lunch

Holiday: 25 days

Salary: £26,000 to £27,500 per annum