Service Support Administrator

British Red Cross; Greater London; On-site; GBP 60,000 - 80,000; Part time

Job summary

A humanitarian organization in Frimley is seeking a Service Administration Assistant to deliver administrative support and provide excellent customer service. Responsibilities include assisting the Health and Care Services team, data entry, and managing telephone inquiries. Strong communication skills and IT literacy are essential. The position includes benefits like annual leave and wellbeing support.

Benefits

25 days annual leave

Pension scheme with up to 5% contribution

Flexible working options

Access to mental health support

CycleWork scheme

Interest-free commuting loan

Qualifications

• Experience in dealing with telephone enquiries competently.
• General administrative skills.
• Ability to deliver clear communications both verbally and in writing.

Responsibilities

• Provide efficient assistance to colleagues and public.
• Support data entry and prepare reports accurately.
• Organise meetings and take notes.

Skills

Strong communication skills

IT literacy, particularly with Microsoft packages

Attention to detail

Customer service enthusiasm

Good typing skills

Job description

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About The Role Service Administration Assistant - Health & Care

Location: Frimley, Camberley, Surrey GU

Salary: £, per annum, pro rata

Hours: per week (Can be two part days or one full day within the working week - Monday to Friday - no weekend option)

Contract: Fixed term contract until 31st March

Do you have an excellent telephone manner and experience in general administration duties? If you would love to be part of a team providing crucial assistance to vital services, read on...

Within the team, you will assist the Health and Care Services in Frimley and the wider Business Support team across Surrey.

What will a day in the life of a Service Administration Assistant involve?

1. Providing efficient, professional assistance to colleagues, members of the public and external organisations.
2. Supporting the team with data entry (BRM) and preparing reports with great accuracy.
3. Being confident answering telephone enquiries.
4. General administrative duties, including dealing with incoming and outgoing emails.
5. Organising meetings and taking notes.
6. Working alongside a team of five staff reporting to the Service Coordinator.

What do you need to be a successful Service Administration Assistant?

• Strong communication skills. Ability to deliver clear communications both verbally and in writing.
• Confident using the computer and have good typing skills.
• Experience in dealing with telephone enquiries in a competent manner.
• Enthusiasm about customer service whilst maintaining great attention to detail.
• Excellent general administration skills.
• IT literacy, particularly with Microsoft packages.

Interested? The closing date for your application is Monday, 1st August.

In return for your commitment and expertise, what will you get?

• Holidays: 25 days annual leave (including bank holidays) + option to buy extra days.
• Pension scheme: Up to 5% contributory pension.
• Flexible working: We do our best to accommodate your preferred work style.
• Learning & Development: Wide range of career opportunities + comprehensive learning.
• Discounts: Access to Blue Light Discount Card and employee benefits platform.
• Wellbeing Support: Access to mental health and wellbeing assistance.
• Team Working: Support our mission in a collaborative team.
• CycleWork: Lease a bicycle through the scheme.
• Season ticket loan: Interest-free loan for commuting expenses.

At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the support of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Young Staff Network.

Together, we are the world's emergency responders