Service & Stock Controller

Kemp Recruitment Ltd; Gloucester; On-site; GBP 33,000; Full time

Job summary

A leading recruitment agency is seeking a Service & Stock Controller in Gloucester. This role involves managing service schedules, overseeing goods in/out, and ensuring accurate parts allocation. Ideal candidates will have experience in vehicle maintenance, proficiency in Microsoft Excel, and excellent communication skills. The position offers a competitive salary of £33,000, alongside benefits such as 25 days holiday and a pension scheme. This is a permanent position with a Monday to Friday shift.

Benefits

Pension scheme

25 days holiday

Death in service cover

Company sick pay scheme

Free onsite parking

Qualifications

• Experience in a similar role required.
• Proficiency with Microsoft Office, especially Excel.
• Strong attention to detail and decision-making ability under pressure.

Responsibilities

• Coordinate Field Service Engineers and manage service schedules.
• Oversee goods in/out for Gloucester stores and ensure stock accuracy.
• Manage planned and reactive work and track job progress.

Skills

Experience in a similar role (vehicle maintenance and repair)

Proficiency with Microsoft Office, especially Excel

Excellent communication and planning skills

Strong attention to detail

Self-motivated and adaptable

Customer-focused

Ability to troubleshoot and suggest improvements

Job description

Position Details

Position: Service & Stock Controller

Location: Gloucester

Salary: £33,000

Shift: Monday-Friday 8:30am-5:00pm

Contract: Permanent

Benefits

• Pension: 6% employer contribution, 5% employee contribution
• 25 days holiday (plus statutory)
• Death in service: 3x annual salary
• Company sick pay scheme
• Free onsite parking

Responsibilities

Play a key role in supporting critical Civilian and Military service operations, coordinating Field Service Engineers, managing service schedules, handling breakdown requests, and ensuring all documentation and system entries are accurate and up to date.

Oversee goods in/out for Gloucester stores, booking stock into the system, and ensuring accurate parts allocation for jobs.

Day‑to‑day duties include taking customer repair calls, logging notifications, allocating engineers, managing planned and reactive work, tracking job progress, and keeping customers updated.

Reschedule workloads based on priority, monitor engineer documentation, maintain clear admin, and help keep KPIs such as overdue services, WIP, safety defects, and aged jobs on target.

Close collaboration with the Service Manager and other departments is essential, as is providing reliable data and clear communication to customers and colleagues.

Qualifications & Skills

• Experience in a similar role (vehicle maintenance and repair) – essential; knowledge of the HGV sector is a bonus.
• Proficiency with Microsoft Office, especially Excel.
• Excellent communication and planning skills, strong attention to detail, confidence to make decisions under pressure.
• Self‑motivated, adaptable, customer‑focused, able to troubleshoot and suggest improvements.
• Willingness to learn, support the team, and develop your professional skills.

Apply Now

Please apply to this advert with an updated copy of your CV.