Service Sales Specialist

H-E Parts; Stone; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading technology company in Stone is seeking a Service Sales Specialist to implement sales strategies and build customer relationships. You will drive sales for service products, requiring a bachelor's degree in engineering and proven sales experience in power systems. The role involves traveling across the UK and working closely with clients to meet their needs. Opportunities for growth and a supportive work environment await.

Qualifications

• Bachelor's degree in Engineering or technical disciplines or similar.
• Proven experience in sales, sales support, and/or service of power systems/solutions.
• Familiarity with electric substation equipment is highly preferred.

Responsibilities

• Implement the service sales strategy and growth plans.
• Conduct sales calls and generate sales leads.
• Establish long-term customer relationships.

Skills

Sales experience

Customer relationship management

Technical knowledge of power systems

Education

Bachelor's degree in Engineering or technical discipline

Job description

Location: Stone, Staffordshire, United Kingdom

Company Name: HITACHI ENERGY UK LIMITED

Profession (Job Category): Sales, Marketing & Product Management

Job Schedule: Full time

Remote: No

The opportunity

As a Service Sales Specialist, you will be part of our international Grid Automation Service Sales Team. We provide Service Solutions for substation automation systems, control and protection, cybersecurity, communication, and telecontrol technology. The team is highly motivated with a strong customer and service-oriented approach. It is our ambition to provide high-quality service, delivering solutions aligned with customers' needs. In this role, you are responsible for Service tenders from initial customer request to contract closing and handover to operations.

Developing Service sales account plans to ensure growth, building long-term customer relationships, driving high levels of customer satisfaction, ensuring expected response to specific customer needs and issues are key success factors for this position.

Please note we are unable to provide visa sponsorship on this position.

50% UK-wide travel requirement rest will be based out of our Stone offices and then Stafford when we move to our purpose built facility in 2027.

How you'll make an impact

• Implement the service sales strategy and growth plans, engaging with the installed base (IB) to promote upgrades and value-added solutions.

• Use IB data to identify and develop sales opportunities for Service products and solutions, focusing on the entire Hitachi Energy Service portfolio.

• Conduct sales calls, perform customer facility walk-throughs, generate sales leads, and develop new market opportunities based on market trends.

• Establish long‑term customer relationships, understand their requirements and regulations, demonstrate technical knowledge, and ensure customer satisfaction.

• Sell the service product portfolio, monitor sales proposals and tenders, prepare service offerings, communicate contract details, and manage the administrative sales process.

• Act as a marketer and salesperson during marketing activities, translating customer needs into relevant service offerings and solutions.

• Contribute to risk assessments, register information into SFDC, ensure technical reliability, safety, and cost‑effective solutions, and comply with health and safety directives.

• Provide technical direction for service sales training to less‑experienced staff and support management with key data and insights on markets and effective service selling tactics.

Your background

• Bachelor's degree in Engineering or technical disciplines or similar.

• Proven experience in sales, sales support, and/or service of power systems/solutions (40% sales in the role).

• If you have experience working with electric substation equipment (i.e., IED, RTU, SCADA, Communications, etc.), recent technical sales and/or client‑facing experience presenting electric substation equipment solutions, this is highly preferred.

• Being familiar with the Operations & Maintenance practices of electric substation equipment and substation construction.

• In order to meet your customers, you will need to be available to travel.

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.