Service Quality Manager

Kingsley Home Care Services; Lowestoft; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading healthcare provider in the UK seeks a Service Quality Manager to ensure high-quality care delivery across various services in Norfolk and Suffolk. The ideal candidate will possess strong knowledge of CQC regulations, proven experience in quality roles, and excellent leadership skills. The position involves collaboration to foster continuous improvement and ensure compliance with care standards. This role offers an opportunity to join a supportive team committed to person-centred care and employee wellbeing.

Benefits

Opportunities for learning and development

Qualifications

• Experience in a quality or compliance role within homecare or healthcare.
• Strong knowledge of CQC homecare regulations and standards.
• Excellent leadership, communication, and stakeholder engagement skills.

Responsibilities

• Ensure delivery of high-quality care service across various types.
• Collaborate to drive a culture of excellence and client satisfaction.
• Monitor and improve service quality standards in compliance with regulations.

Skills

Proven experience in quality or compliance role

Knowledge of CQC homecare regulations

Leadership skills

Excellent communication skills

Problem-solving abilities

Attention to detail

Full UK driving licence

Job description

About the company

At Kingsley Healthcare, we are more than just a care home group - we are a proud, family-run business driven by a passion to make a meaningful difference in people’s lives every single day. Our dedicated teams transform care into a calling, delivering excellence with compassion, integrity, and respect.

As the UK’s only large care home provider to achieve B Corp certification, we continue to lead the sector in responsible, values-driven care. In 2024 and again in 2025, we were honoured to be named Health Investor’s Residential Elderly Large Care Provider of the Year, a testament to our commitment to quality and innovation.

For eight consecutive years, we’ve been recognised among the Top 20 Large UK Care Home Groups by carehome.co.uk, reflecting consistently high standards and resident satisfaction. We are also proud to be a Real Living Wage employer, ensuring that the dedication of our team members is valued and fairly rewarded.

Our commitment to people-first values has earned us outstanding workplace recognition, including a 4.7 rating on Glassdoor, a 4.5 rating on Indeed, and the No.1 ranking in the UK for wellbeing at work (Indeed’s Better Work Awards 2023).

If you're passionate about delivering exceptional care and want to be part of a forward-thinking organisation that puts both its residents and people at the heart of everything it does, we’d love to hear from you.

About the role

As a Service Quality Manager, you will ensure the delivery and ongoing maintenance of high-quality care service across a range of service types, including elderly care, homecare, and specialist services. The role will be based predominantly across Norfolk and Suffolk, although travel to other locations may be required from time to time.

You will collaborate with managers and operations teams to drive a culture of excellence, continuous improvement, and client satisfaction. The role involves monitoring, assessing, and improving service quality standards in line with regulatory requirements and organisational policies, while providing support, guidance, and challenge to teams to maintain compliance and deliver consistently high-quality care.

Reports to: Co-Chief Operations Officer/Director of Service Quality

Skills and attributes

• Proven experience in a similar quality or compliance role within homecare or healthcare.
• Strong knowledge of CQC homecare regulations and standards.
• Excellent leadership, communication, and stakeholder engagement skills.
• Strong problem-solving and decision-making abilities.
• Attention to detail with the ability to prioritise multiple tasks effectively.
• A genuine commitment to person-centred care and continuous quality improvement.
• A full UK driving licence.

What will you gain?

You will join a supportive and dedicated team that values putting people first. We believe staff wellbeing directly impacts the quality of care our clients receive. There are ample opportunities for learning and development, supported by clear processes and guidance every step of the way.