Service Project Manager

Hitachi Vantara Corporation; Stone; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading energy solutions provider based in the UK is seeking a Service Project Manager to manage the execution of projects and Service Level Agreements (SLAs). The successful candidate will lead a team, ensure high-quality project delivery, and maintain customer relationships. Ideal applicants should have 5-10 years of project engineering experience and excellent communication skills. This role emphasizes the importance of delivering exceptional service and driving business growth.

Qualifications

• 5-10 years of experience in project engineering in relevant sector.
• Experience managing high-value projects with accountability.
• Knowledge of contractual obligations, SLAs, quality, and HSE.

Responsibilities

• Lead the successful execution of projects and SLAs.
• Manage multiple projects simultaneously.
• Cultivate relationships with customers and internal teams.

Skills

Project management

Customer service

Financial acumen

Communication

Problem-solving

Tools

Project planning tools

Job description

Description

Hitachi Energy has an exciting opportunity to join as a Service Project Manager as part of this role we’ll rely on you to take full responsibility for the successful and safe execution of projects and Service Level Agreements and to use your sound judgement, built upon solid expertise, to deliver the best possible results every time.

You\'ll lead a talented team of engineers and technicians and contribute to the strategy and growth of Transformer Service by delivering high-quality, cost-effective projects and solutions in line with our processes, quality standards and safety guidelines.

How you\'ll make an impact:

• Focus on providing the best possible customer service and help to identify new business opportunities

• You’ll be managing multiple projects from start to finish simultaneously

• Plan, direct, co-ordinate and control every aspect – from costings, procurement and budget control to technical aspects, the allocation of resources and supply chain management – in line with design requirements

• Manage aspects of project delivery, including site reporting, and will maintain a key strategic role with responsibility for commercial, financial, contractual and QHSE implications

• Develop, monitor and review progress to ensure all work remains on schedule and within cost and quality estimates. But you’ll also operate as part of a team, leading the way to deliver highly successful outcomes

• Work alongside the Sales Manager and Tendering Team to assist in the growth of the business

• Cultivate open and transparent relationships both externally and internally and use your solution-driven mindset to achieve clarity of expectation, mitigate challenges and provide a seamless experience to customers

Your background:

• You have a background in project engineering with 5-10 years of experience within our sector

• You\'ll also have proven experience of managing high-value projects, including accountability for every aspect and for driving all activities

• You\'re proficient at running multiple projects simultaneously and of working at pace with meticulous attention to detail

• You\'re commercially and financially astute and have experience of project planning tools

• You also have knowledge of contractual obligations, SLAs, quality and HSE as well as supply chain management and resource planning

Your personal attributes…

• You\'re extremely well organised with exceptional planning and prioritising skills

• You\'re able to work to tight deadlines and proficient at overcoming challenges with a clear solution strategy

• You work well using your own initiative and are happy to operate with minimal supervision, but you\'re also very much a team player

• You\'re an exceptional communicator who\'s effective at translating technical detail into relatable and relevant content and confident enough to liaise with customers and colleagues at all levels

• You also have a hunger to increase your knowledge and understanding and are able to absorb and learn technical aspects and information

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