Service Operations Scheduler Leeds

Unity Resourcing; Leeds; On-site; GBP 35,000; Full time

Job summary

A recruitment agency seeks a Service Operations Scheduler to manage the scheduling of engineers and service contracts in Leeds. The ideal candidate will have over 3 years of experience in a similar role, strong organizational and planning skills, and a keen attention to detail. This position is full-time and offers a salary of £35,000 per annum plus excellent benefits. You will ensure efficient scheduling, parts coordination, and maintain high service standards for customer satisfaction.

Benefits

Excellent benefits

Qualifications

• 3+ years experience in scheduling engineers or coordinating field teams.
• Experience managing service contracts or asset rental agreements.
• Strong understanding of part sourcing and management.

Responsibilities

• Schedule works for engineers on a daily basis.
• Manage and renew service contracts and rental agreements.
• Oversee sourcing and tracking of parts for service operations.

Skills

Scheduling engineers

Managing service contracts

Part sourcing

Organizational skills

Communication skills

Attention to detail

Tools

ERP systems

Scheduling systems

Job description

Service Operations Scheduler

Location: Leeds

Salary: 35.000 p / a plus excellent benefits!

Job Type: Full-Time Permanent

Our client is seeking a highly organised and technically minded Service Operations Scheduler to play a key role in ensuring the seamless delivery of machine installations service contracts and reactive maintenance. This role is central to the operational performance of the service department balancing engineer scheduling parts coordination and contract management to deliver an exceptional customer experience.

You will oversee the end-to-end scheduling of field service engineers, ensure the timely sourcing and allocation of parts and manage service and rental contracts with precision and accuracy. Acting as the operational link between customers and engineers you will drive efficiency and maintain the highest service standards.

Key Responsibilities:

• Schedule in works for all engineers including both reactive and proactive work on a daily basis
• Review and process engineer service reports ensuring all documentation is complete and submitted to customers promptly
• Manage and renew service contracts and rental asset agreements
• Act as a point of contact for customers and engineers during the installation or service visit resolving any on-the-day issues or queries.
• Ensure engineers have all relevant information and correctly allocated time for each customer visit
• Oversee the sourcing ordering and tracking of parts to support service operations
• Maintaining systems keeping them fully up to date with correct information
• Identify process improvements within scheduling parts logistics and contract management to enhance departmental efficiency.

Requirements:

• 3 years minimum proven experience in scheduling engineers or coordinating field teams
• Proven experience managing service contracts and / or asset rental agreements.
• Strong understanding of part sourcing and management
• Strong organisational and planning skills
• Excellent written and verbal communications skills
• High attention to detail and accuracy
• Confident using ERP or scheduling systems
• Experience with machinery engineering or service-based industries is desirable.

This is an excellent opportunity for a proactive operations professional to take ownership of scheduling logistics and service delivery processes within a growing technical service department. Please submit your application or contact Unity Resourcing for more information