Service Manager | York and Scarborough Teaching Hospitals NHS Foundation Trust

York Teaching Hospital NHS Foundation Trust; York and North Yorkshire; On-site; GBP 40,000 - 50,000; Full time

Job summary

A regional healthcare organization is seeking a Service Manager for Pain Management to oversee operations at York and Scarborough Hospitals. The ideal candidate will have excellent communication and team working skills, and a flexible, patient-centered approach. Join a dedicated team focused on improving patient care. The role offers generous holiday, a relocation package, and the opportunity for continuous learning and development.

Benefits

NHS Pension Scheme

27 to 33 days holiday

Relocation package

Employee Assistance Programme

NHS Car Lease scheme

Cycle to Work scheme

Learning and development opportunities

Discounts on various services

Qualifications

• Enthusiastic and well-motivated individual for the role.
• Ability to exercise sound judgement.
• Flexible and patient-centered approach.

Responsibilities

• Provide management support and cover for colleagues.
• Contribute to Care Group Plan and management information.
• Investigate and respond to complaints.
• Coordinate best practices for User Involvement.
• Monitor patient pathways and waiting lists.
• Assist in managing clinic/theatre timetables.
• Oversee clinic templates and appointment systems.
• Implement Trust policies and procedures.

Skills

Excellent communication skills

Team working skills

Problem-solving skills

Delegation skills

Negotiation skills

Motivation skills

Flexible approach

Job description

Overview

An exciting opportunity has arisen for an enthusiastic and well motivated individual to join the Surgery Care Group as a Service Manager for Pain Management. The post will be based at either York or Scarborough Hospital; however, there will be a requirement to travel and work at either hospital. The successful candidate requires excellent communication and team working skills, and will work closely with clinical and non-clinical staff on a daily basis, organising and prioritising both their own workload and that of others. They must have the ability to exercise sound judgement in relation to problem solving, and the ability to practice delegation, negotiation and motivation skills. Most importantly the candidate must have a flexible and patient centred approach.

If you are currently employed by the Trust and you wish to apply for this role on a secondment basis, please seek permission from your current line manager before applying for the post. The post may become permanent at the end of this fixed term/secondment.

Responsibilities

• Provide management support on a daily basis and cover for management colleagues on more general issues throughout the Care Group as and when required. The focus of this is to manage day to day operational issues to ensure smooth running of all Care Group services.
• Contribute to the achievement of the Care Group Plan, establishing appropriate systems for providing timely and accurate management information. Compile, analyse and present appropriate performance management information.
• Support the Care Group/Operational Service Manager in investigating and responding to complaints received in an appropriate and timely manner, in accordance with agreed Trust procedures.
• With Care Group staff, co-ordinate and develop best practice in User Involvement in line with Trust strategy.
• Be responsible for the monitoring of patient pathways including undertaking activity and waiting list monitoring for both Outpatient and Inpatient patients to enable the specialty to meet access targets.
• Assist the Operational Service Manager in the maintenance and development of clinic/theatre timetables.
• Oversee the management of clinic templates and appointment systems and theatre/procedure scheduling.
• Support Care Group Manager in implementing Trust policies, including Health and Safety, AIRS reporting, Fire, Security.
• Any other reasonable duties as may be required by the Clinical / Deputy Clinical Director, Matron or Care Group / Operational Service Manager.

Benefits

• Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants.
• 27 days holiday rising to 33 days (depending on NHS Trust service).
• A generous relocation package of up to 30% of salary (capped at £18k) to support relocation expenses for hard to fill positions where relocation would be an expectation to undertake the role fully. If you would like to discuss a potential relocation package, please speak to the recruiting department/manager at interview stage.
• A variety of different types of paid and unpaid leave covering emergency and planned leave.
• Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme.
• NHS Car Lease scheme and Cycle to Work scheme.
• An extensive range of learning and development opportunities.
• Discounts on restaurants, getaways, shopping, motoring, cinema and finance through a range of provider.

For further information on the range of benefits we offer please visit the Trust\'s dedicated Staff Benefits pages. A full description of the role is available in the attachment: job description.

Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.

Working for the Trust and Inclusion

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence. Our values support a diverse workforce representative of our communities. We welcome applications from everyone, including through our Staff Networks (Race Equality, LGBTQ+, Disability and Carers Networks). If there is anything we can do to make our application process more accessible, please contact:[e-mail].

As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. Please speak to the recruiting manager named within this advert to discuss any requirements.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which promotes SaBRE – Supporting Britain’s Reservists and Employers. We support Defence personnel, including applications for employment.

This advert closes on Tuesday 7 Oct 2025