Service Manager Supported Living

Austin Dean Healthcare Recruitment; London Borough of Harrow; On-site; GBP 60,000; Full time

Job summary

A healthcare recruitment agency is seeking an experienced Registered Manager for supported accommodation in Harrow, London. You will lead a service that supports young people transitioning to independence, ensuring compliance with Ofsted standards. The ideal candidate will have management experience in children's services, excellent leadership skills, and a passion for making a difference. This full-time position offers a competitive salary of £60,000 plus performance bonuses and benefits.

Qualifications

• Management experience within children's services.
• Sound understanding of Ofsted registration and inspection processes.
• Strong knowledge of safeguarding and risk assessment.

Responsibilities

• Act as Ofsted Registered Manager, ensure compliance.
• Lead service through Ofsted inspections.
• Provide leadership to the team and oversee staff development.

Skills

Leadership

Communication

Management

Safeguarding

Education

Level 5 Diploma in Leadership & Management for Residential Childcare

Job description

Overview

Service Manager / Reg Manager / Supported Accommodation (16-18 Years or 18 plus)

Location: Harrow, London

Salary: £60,000 per annum + Performance Bonuses + Benefits

Contract: Full Time, Permanent

Our client is dedicated to transforming the lives of young people aged 16-18 who are transitioning into independence. Based in Harrow, our clients supported accommodation services provide a safe, nurturing, and empowering environment where young people can develop essential life skills, gain stability, and build brighter futures. They are now seeking an experienced and motivated Registered Manager to lead their growing service and ensure full compliance with Ofsted's regulatory framework for supported accommodation. This is a fantastic opportunity to shape a service that truly makes a difference in the lives of vulnerable young people.

Responsibilities

• Regulatory Compliance
  Act as the Ofsted Registered Manager for Headway Housing, ensuring full compliance with the Social Care Common Inspection Framework (SCCIF) for supported accommodation.
• Regulatory Leadership
  Lead the service through Ofsted registration and inspections, maintaining positive outcomes. Keep all policies and procedures up to date in line with statutory requirements and best practices.
• Leadership & Management
  Provide inspirational leadership to the team, fostering a culture of professionalism, compassion, and accountability.
• Staff Development & Safeguarding
  Oversee recruitment, training, supervision, and development of staff in line with safer recruitment principles. Ensure robust safeguarding, risk management, and reporting procedures are embedded and followed at all times.
• Operational Delivery
  Oversee the day-to-day running of the service, ensuring high-quality, person-centred support is delivered to all residents.
• Partnerships
  Work collaboratively with local authorities, social workers, and partner agencies to ensure effective placement matching and support.
• Planning & Monitoring
  Monitor and review support plans, pathway plans, and outcomes to meet the evolving needs of each young person.

Quality Assurance & Improvement

• Quality Improvement
  Conduct regular audits and evaluations to drive continuous improvement across the service.
• Incident & Safeguarding
  Respond to incidents, complaints, and safeguarding concerns promptly and professionally.
• Compliance & Records
  Maintain accurate records and ensure GDPR compliance.

Person Specification

Essential:

• Right to work in the UK (no sponsorship)
• Management experience within a children's or young people's service.
• Sound understanding of Ofsted registration and inspection processes.
• Level 5 Diploma in Leadership & Management for Residential Childcare (or equivalent) or working towards this.
• Strong knowledge of safeguarding, child protection, and risk assessment.
• Excellent communication, leadership, and organisational skills.
• Experience managing teams, performance, and service budgets.
• Enhanced DBS, Children and Adults and on the update service

Desirable:

• Experience working in semi-independent living or supported accommodation.
• Understanding of care leavers, young people in transition, and UASC.
• Full UK driving licence.

If you're passionate about supporting young people and ready to lead a service that genuinely changes lives, we'd love to hear from you