Service Manager

Sytner Group; Worcester; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading automotive dealership group in Worcester is seeking a full-time Service Manager to oversee daily operations in the service department. The role requires managing the service team, ensuring customer satisfaction, and maintaining service records. Ideal candidates will have experience in service operations and strong interpersonal skills. This position offers a collaborative work environment with ongoing training and support.

Qualifications

• Experience in managing service operations and customer service skills.
• Strong organisational and multitasking skills.
• Ability to work independently and manage time effectively.

Responsibilities

• Oversee daily operations in the service department.
• Manage and motivate the service team.
• Coordinate service schedules and handle customer inquiries.

Skills

Managing service operations

Customer service skills

Leadership

Team management

Organisational skills

Interpersonal skills

Education

Relevant certifications in automotive management

Tools

Service management software

Job description

Company Description

Sytner Group is the UK’s largest dealership group, representing 25 brands across the country. Established in 1968, the group has built its success through a collaborative team effort, embracing a ‘one team’ ethos. We aim to delight our colleagues, customers, and manufacturers by being honest, respectful, inclusive, and celebrating successes. With unmatched experience in the specialist market, we provide customers with new cars, approved used cars, and comprehensive aftersales services. Our employees are highly trained and dedicated to making every customer interaction exceptional.

Role Description

This is a full-time, on-site role based in Worcester for a Service Manager at Sytner Group. The Service Manager will oversee daily operations in the service department, manage and motivate the service team, ensure customer satisfaction, and maintain service records. Responsibilities include coordinating service schedules, handling customer inquiries, managing parts inventory, and ensuring compliance with safety and service standards.

Qualifications

• Experience in managing service operations and customer service skills
• Leadership and team management abilities
• Knowledge of automotive parts and service processes
• Strong organisational and multitasking skills
• Excellent communication and interpersonal skills
• Ability to work independently and manage time effectively
• Relevant certifications in automotive management or related fields are a plus
• Proficiency in using service management software
• Valid driver's license