Service Manager

Invenia Group; Watford; On-site; GBP 50,000 - 70,000; Full time

Job summary

A forward-thinking global leader in instrumentation seeks a UK Service Manager to oversee technical support and field service teams across the UK, based in Watford. The role involves leading a team, driving national service performance, and implementing continuous improvement initiatives in a hybrid work environment. Candidates should have a strong background in life sciences and proven experience in service leadership, making a significant impact in a dynamic company.

Benefits

Competitive package

Bonus structure

Hybrid work flexibility

Strong internal mobility

Qualifications

• 5+ years experience in service leadership.
• Background in Life Sciences, Diagnostics, or Medical Devices.
• Strong track record in leading cross-functional teams.

Responsibilities

• Lead and develop a team of regional service leaders and engineers.
• Own and drive national service performance and OPEX.
• Collaborate with Sales and Customer Service for strategic goals.

Skills

Service leadership

Commercial mindset

Team management

Job description

Are you looking for an exciting new career opportunity within life sciences?

Invenia Group has partnered with a global instrumentation leader thatis seeking a UK Service Manager to oversee field service, technical support, and service admin teams across the UK. You’ll manage a team of 4 regional leaders and 40 engineers, with full ownership of the UK region.

This is a hybrid role, offering the chance to lead a large team while staying connected to strategic operations.

Role responsibilities:

If successful, you will lead and develop regional service leaders, field engineers, tech support, and admin and own and drive national service performance, OPEX, P&L, and SLA targets. You will also:

• Collaborate with Sales, Customer Service, and EMEA leadership
• Implement service transformation and continuous improvement initiatives
• Deliver customer excellence and resolve escalations with speed and care

What we are looking for:

• 5+ years’ experience in service leadership (UK or regional scope)
• Background in Life Sciences, Diagnostics, or Medical Devices
• Strong commercial mindset: budgeting, KPIs, revenue generation
• Proven track record in leading high-performing, cross-functional teams
• Experience working in matrix/global organisations
• Based within commuting distance to Watford area HQ (3 days onsite)

What’s in it for you?

This is a fantastic opportunity to work for a global market leader in cutting-edge instrumentation and be a part of a forward-thinking company driving innovation in science and healthcare. Here, you will take ownership of strategic service delivery and drive measurable impact, whilst receiving a competitive package, bonus, hybrid flexibility, and strong internal mobility.

Sound interesting? Apply today to find out more.