Service Manager

PSR Solutions; United Kingdom; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading care provider in Falkirk & West Lothian is seeking an experienced Service Manager to oversee daily operations, ensuring compliance and quality service delivery. The role involves leading care teams and managing relationships with local authorities. Candidates must hold SVQ 3 and commit to SVQ 4. Competitive salary of £35,000 plus bonus available.

Benefits

Opportunities for professional development

Performance-based bonus

Participation in on-call rota

Qualifications

• Must hold SVQ 3 with commitment to complete SVQ 4 Social Care.
• Experience managing teams in health and social care.
• Ability to maintain service quality and manage compliance.

Responsibilities

• Oversee daily operations ensuring quality and compliance.
• Lead Care Coordinators and Community Care Staff.
• Build relationships with local authorities and service users.

Skills

Leadership skills

Knowledge of Care Inspectorate standards

Communication skills

Education

SVQ 3

Commitment to complete SVQ 4

Job description

Overview

Service Manager – Falkirk & West Lothian

35,000 per annum + performance-based bonus 37.5 Hours Participation in On-Call Rota

An exciting opportunity has arisen for an experienced Service Manager to join a well-established care at home provider based in the Falkirk and West Lothian area.

Details of this Service Manager position

• A permanent, full-time contract working 37.5 hours per week (Monday-Friday, 08:45-17:00)
• Participation in an on-call rota
• A competitive annual salary from 35,000 plus entry into a performance-based bonus scheme
• Opportunities for continued professional development, including support to complete SVQ 4 in Social Care
• The chance to play a key role in driving business growth and service quality

As Service Manager you will oversee the day-to-day operations of the service, ensuring quality, compliance, and growth. You will lead and manage Care Coordinators and Community Care Staff, directly coordinating 1,500+ weekly care hours. Your role will also involve maintaining compliance with the Care Inspectorate, SSSC, and health and safety legislation, while building strong relationships with local authorities, external organisations, service users, and families.

What the provider is looking for in a Service Manager

• Must hold SVQ 3 with the commitment to complete SVQ 4 Social Care upon registration as Manager
• Strong leadership skills with experience managing teams in health and social care
• Knowledge of Care Inspectorate standards, CAPA initiatives, and SSSC codes of conduct
• Ability to maintain service quality, drive business growth, and manage training, audits, and compliance
• Excellent communication skills and the ability to handle complaints, inspections, and regulatory responsibilities

Alternatively, please call Katrusia Prodywus at PSR Solutions now on (phone number removed) for more information.

Please note any offers of employment are subject to an Enhanced DBS/PVG/Access NI check and employment reference checks in addition to verification of UK professional registration (if applicable), right to work in the UK and Occupational Health clearance.

PSR Solutions is an equal opportunities recruiter and applications are welcome from anyone meeting the specified criteria regardless of age, gender, race/ethnicity, religion or belief, disability, sexual orientation or any other personal circumstances.

By submitting an application, you are consenting to PSR Solutions securely holding and processing your personal data and contacting you in relation to the services we provide. You retain the right to have your information deleted in line with current GDPR legislation.