Service Manager

Octane Recruitment Ltd; Taunton; On-site; GBP 50,000 - 65,000; Full time

Job summary

A leading automotive recruitment agency is seeking an experienced Service Manager for a dealer site in Taunton. Responsibilities include managing the workshop, leading Technicians, and ensuring high customer service. Ideal candidates will have over 3 years of service management experience in a dealer environment. This position offers a competitive salary with OTE and requires a passion for customer service.

Qualifications

• Aftersales/Service Management background essential; main dealership experience required.
• At least 3 years' experience in a similar role.
• Open to candidates from prestige or volume backgrounds based on proven qualities.

Responsibilities

• Manage day-to-day operations of the service department.
• Lead Technicians/Mechanics for maximum productivity.
• Ensure Service Advisors achieve upselling targets.

Skills

Customer service-oriented

Leadership

Team management

KPI monitoring

Education

3+ years in Service Management

Tools

Kerridge

Pinnacle

1 Link

Job description

Overview

Service Manager vacancy at a main dealer site in Taunton. Salary £50,000 basic OTE £65,000. Working hours: Monday - Friday, 8am - 6pm.

This is an opportunity to manage a busy, well-established main dealer department for a prestige brand. You will be responsible for the day-to-day running of the Workshop, managing Technicians/Mechanics, ensuring Service Advisors are customer-focused and achieving upselling targets, and monitoring KPIs.

You will work closely with senior management to meet key objectives and strategies, continually looking to improve the department and exceed targets. You should take pride in customer service, work well with staff, and make the department your own in a busy environment with a strong local reputation.

Responsibilities

• Manage all aspects of the service department, including day-to-day workshop operations.
• Lead Technicians/Mechanics to achieve maximum productivity.
• Ensure Service Advisors maintain high customer focus and achieve upselling targets to budget; monitor KPIs.
• Collaborate with senior management to meet objectives and implement improvement initiatives.
• Drive departmental performance and exceed targets while fostering a positive team culture.

Qualifications

• Aftersales/Service Management background is essential; main dealership experience is essential. At least 3 years’ experience required.
• Experience with Kerridge, Pinnacle and 1 Link would be advantageous.
• Open to candidates from prestige or volume backgrounds based on proven qualities.

About Octane Recruitment

Octane Recruitment are a leading recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and related industries. We recruit across the UK for various roles in the sector.

Application

Contact - Jack Adams - Octane Recruitment