Service Manager

Target Housing; Sheffield; On-site; GBP 34,000; Full time

Job summary

A charitable organization in Sheffield is seeking an experienced Service Manager to lead a dedicated team. The successful candidate will possess extensive experience working with individuals with complex needs, including autism and mental health conditions. Responsibilities include overseeing service delivery, promoting the organization, and fostering positive relationships with stakeholders. This role offers a chance to make a significant difference in the lives of vulnerable individuals, with generous benefits including 28 days of annual leave and comprehensive training opportunities.

Benefits

Generous Annual Leave

Access to a Blue Light Card

Westfield Health Cover

Career progression opportunities

Qualifications

• Educated to degree level in a relevant field.
• At least 5 years experience supporting people with multiple complex needs.
• Experience managing commissioned services.

Responsibilities

• Provide strong visible leadership for the service team.
• Be the main point of contact for staff commissioners and external agencies.
• Monitor and improve service delivery to meet high standards.

Skills

Empathy

Leadership

Communication

Relationship building

Education

Degree in mental health, psychology, health, or social care

Job description

Salary and Contract

Salary: £33,961 with yearly increments up to £38,752

Contract Type: Full-time Permanent

About the Role

We are looking for an experienced and compassionate Service Manager to join our dedicated team in Sheffield.

As the Service Manager you will provide strong visible leadership for our St Barts team, supervising the day‑to‑day running of the service and promoting the service. This is an exciting opportunity for an experienced manager to make a meaningful contribution to our St Barts service and create a positive environment to encourage service users to feel empowered to achieve their personal goals and lead fulfilling lives.

The successful candidate will have extensive experience working with people with multiple complex needs including autism, learning disabilities and diagnosed mental health conditions. You will have a broad understanding and knowledge of mental health pathways and psychological interventions. Above all we are looking for an empathic person‑centred and understanding individual to help support and lead the team.

General Tasks

• Be the main point of contact for staff commissioners and external agencies.
• Promote the service to a wide audience building strong relationships with stakeholders.
• Monitor and improve service delivery ensuring it meets high standards and supports recovery.
• Lead and supervise the Team Leader and Recovery Case Workers fostering a culture of good practice.
• Oversee property and VOID management including inspections repairs and tenancy transitions.
• Champion creative trauma‑informed approaches to reduce inequality and promote mental health recovery.
• Stay informed on mental health and learning disability pathways policies and best practices.
• Act as the safeguarding lead ensuring safety and compliance across the service.

Requirements

• Educated to degree level in a relevant field (mental health, psychology, health, and social care).
• Level 3 5 in management and/or coaching or willing to undertake.
• An individual who embraces challenges enthusiastically.
• An understanding of the principles of Psychologically Informed Environments and Trauma Informed Practice.
• At least 5 years experience supporting people with multiple complex needs, particularly with mental health and learning disabilities.
• At least 3 years experience managing commissioned services.
• Experience building successful professional relationships with stakeholders.
• Experience writing reports.
• Evidence of continuing professional development.
• A full UK driving licence and access to a roadworthy vehicle.

About Us

Target Housing is a charity dedicated to making a difference to the lives of the most vulnerable and disadvantaged people within our society. Over the past 25 years we have shown that stable accommodation and support can help transform lives and empower people to achieve independence.

Equality, Diversity and Inclusion

As an Equal Opportunities employer we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Inclusion & Diversity champions who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident employer.

If you have any special access requirements or other support needs throughout the application process (including interview) please contact us so that we can let you know how we can support you.

Benefits at Target Housing

• Generous Annual Leave – 28 days annual leave plus bank holidays, rising to 33 days with service.
• Access to a Blue Light Card.
• Westfield Health Cover.
• Financial Wellbeing Support and Access to Lifetime Finance.
• Career progression opportunities.
• Comprehensive staff training and induction programme.
• And much more!

Closing Date

21st November

Please note shortlisting will be completed regularly and we therefore reserve the right to close the advertisement early.

Contact

If you have any questions about the role please get in touch with Abby Hadfield or Chloe Cree.