Service Manager

Manpower; Belfast; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading plant machinery supplier in Belfast is seeking a Service Manager to oversee the service and aftersales functions. You will manage operations, support a team of engineers, and ensure excellent customer service while meeting health and safety regulations. The role offers a competitive salary and requires relevant service experience from machinery sectors.

Qualifications

• Service experience from HGV, Plant or Agri machinery sectors.
• Ability to manage and inspire a team effectively.
• Excellent customer service skills.
• Strong organisational skills to drive efficiencies.
• Experience with automotive software packages is a plus.

Responsibilities

• Oversee and manage service operations efficiently.
• Lead and support a team of engineers and staff.
• Organise and schedule service work to meet deadlines.
• Monitor KPIs, implementing improvements for better delivery.
• Build positive relationships resolving customer issues.

Skills

Service/ Aftersales experience

Excellent people management

Strong communication skills

Organisational skills

IT literacy

Job description

Our client are a successful and well established plant machinery supplier with a range of top brands serving customers across Ireland

As Service Manager you will take overall responsibility and control of the service/ aftersales function, overseeing the workshop, office staff and field service engineers to ensure the service department runs efficiently and profitable.

An excellent opportunity that will appeal to candidates from the Truck, Plant or Agri machinery sectors

Monday to Friday hours, no weekends

Competitive salary package is negotiable for the right person, with a company Van also an option

The Role

Oversee and manage service operations, including field service, workshop and office support
Manage, lead and support a team of plant engineers and service staff
Organise and schedule service work efficiently to maximise productivity and meet customer deadlines
Monitor KPIs and implement improvements to enhance service delivery and profitability
Provide excellent customer service, building positive relationships and resolving issues when required
Liaise with parts, sales, and technical teams to ensure smooth operations
Maintain compliance with health, safety, and environmental regulations
Update and log data and information on IT system
Report regularly on department performance to senior management

What we are looking for

Service/ Aftersales experience from HGV, Plant or Agri machinery sectors
Excellent manager of people who can get the best out of your team
Strong communicator who can deliver great customer service and deal with issues when required
Organised and can drive forward efficiencies to improve operations
IT literate, preferably with experience in automotive software packages

Interested? APPLY NOW or get in touch with Manpower to have a confidential discussion

Job Info

Job Title:

Service Manager

Company:

Manpower

Location:

Belfast, Antrim

Competitive

Posted:

Aug 5th 2025

Closes:

Sep 5th 2025

Sector:

Automotive & Aerospace

Contract:

Permanent

Hours:

Full Time

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