Service & Maintenance Operations Manager

Anord Mardix; Kendal; Remote; GBP 60,000 - 90,000; Full time

Job summary

A leading global power solutions company is seeking a Service & Maintenance Operations Manager to oversee all service operations and lead a dedicated team in Kendal, UK. This role involves managing over 100 service contracts across the EMEA region, ensuring compliance and driving efficiency. The ideal candidate will have proven leadership experience and a strong background in service contract management. Competitive salary and a robust benefits package offered, including flexible working options.

Benefits

Competitive salary and benefits package

Merit-based annual pay review

Enhanced annual leave

Employee recognition scheme

Referral bonus

Volunteer days

Group Life Insurance

Access to a virtual GP service

Flexible/Remote/Hybrid Work

Travel opportunities

Employee Assistance Programme

Discount programs

Qualifications

• Proven leadership experience in a service and maintenance-based role.
• Understanding of the critical power industry would be advantageous.
• Strong track record of delivering multiple contracts varying in value, in excess of £1 Million.

Responsibilities

• Monitor and report progress and performance of Service and Maintenance works throughout EMEA.
• Implement appropriate KPI's demonstrating business performance.
• Identify improvements and develop ways of working for service and maintenance contracts.

Skills

Proven leadership experience

Strong planning and organizational skills

Effective communication and stakeholder management

Client-facing experience

Job description

Overview

Anord Mardix, a Flex company, is a global leader in critical power solutions. With facilities around the globe, Anord Mardix leads in critical power infrastructure, supporting a myriad of industries, from financial institutions to data centers. Anord Mardix have an exciting opportunity for a Service & Maintenance Operations Manager, based remotely in the UK. In this role, you will manage all service and maintenance operations, leading a team of operations staff based in Kendal, managing over 100 service contracts across the EMEA region.

Responsibilities

• Monitor and report progress and performance of Service and Maintenance works throughout EMEA
• Implement appropriate KPI's which demonstrate the performance of the business from a Profit & Loss, SHEQ, Customer Satisfaction, Workload Forecasting and Resource Loading perspective etc.
• Identify improvements and develop ways of working for service and maintenance contracts
• Measure costs and drive changes needed
• Evaluate equipment used and the effectiveness, making recommendations as necessary
• Evaluate potential software to drive improvements and change
• Work with the Head of CPS Sales to identify potential growth of the service and maintenance operations
• Ensure all CPS works are planned accordingly
• Manage and oversee service contract reviews
• Make yourself aware of and ensure compliance with all the Company's applicable management systems, policies, and procedures
• Driving the efficiency and effectiveness of service contracts
• Review project costs against time spent onsite
• Sign Off Subcontractor Cost Tables and carry out Subcontractor cost reviews

Qualifications

• Proven leadership experience in a service and maintenance-based role
• Understanding of the critical power industry would be advantageous
• Strong track record of delivering multiple contracts varying in value, in excess of £1 Million
• Excellent planning and organisational skills
• Effective communicator with strong stakeholder management and client-facing experience
• Willingness to travel across the EMEA region as needed
• Must hold UK driving license

Company & Benefits

• An environment where you will feel fulfilled by your work, valued for your contribution, and celebrated for your success
• A competitive salary and benefits package which includes:
  • A merit-based annual pay review
  • Enhanced annual leave
  • Employee recognition scheme and long service awards
  • Referral bonus
  • Volunteer days
  • Group Life Insurance, including a death in service payment and access to a virtual GP service 24/7 365 days a year
  • Sick pay scheme
  • Cycle to Work scheme
  • Enhanced maternity/paternity leave
• Flexible/Remote/Hybrid Work based on your Job Function
• Travel opportunities (role dependent)
• Support in your well-being by access to
  • Employee Assistance Programme offering free access to qualified counsellors and expert advice
  • On-site trained Mental Health First Aiders
• Access to various discount programs (including food, activities, gym memberships etc.)

Flex, we welcome people of all backgrounds. Our employees thrive here by living our values: we support each other as we strive to find a better way, we move fast with discipline and purpose, and we do the right thing always. Through a respectful, inclusive and collaborative culture, a career at Flex offers the opportunity to make a difference, invest in your career growth and join our purpose -- to make great products that create value and improve people's lives.