Service Leader

Chipotle Mexican Grill group; City Of London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading fast-casual dining company in London is hiring a Service Leader responsible for maintaining a positive customer experience and ensuring food quality and safety. The ideal candidate will support crew training and operational tasks while promoting Chipotle’s values. This position offers free food, paid time off, and opportunities for advancement.

Benefits

Free food

Paid time off

Quarterly bonus program

Competitive compensation

Opportunities for advancement

Qualifications

• Knowledge of food safety and health department matters.
• Experience in a restaurant environment.
• Ability to speak, write, read and understand primary work language.

Responsibilities

• Maintain a positive customer experience through quality food.
• Monitor crew and ensure proper food handling.
• Assist with crew performance reviews and training.

Skills

Understanding Chipotle’s Food With Integrity philosophy

Knowledge of cash handling policies

Knowledge of Food Safety

Ability to articulate instructions

Restaurant experience

Education

High school diploma

Job description

THE OPPORTUNITY

The Service Leader is responsible for maintaining a positive customer experience by ensuring safe and quality food is prepared and served; and that the restaurant crew is well trained and provides good customer service. He/she maintains a clean, organized line with properly functioning line equipment. The responsibilities of this position require Service Leaders to be on their feet working while clocked in, unless on break. If they are not busy, they are expected to evaluate what other tasks need to be completed and assist others with those tasks.

WHAT YOU’LL DO

• Making sure great tasting, high quality food is served
• Helping to resolve food quality issues
• Supporting food safety which includes: ensuring hand washing and glove changes, monitoring time and temperature on the line, monitoring secondary shelf lives, and ensuring the Daily Food Safety Checklist and food safety policies and procedures are followed
• Helping to resolve customer incidents and working to ensure positive customer experiences
• Helping to monitor crew breaks, shift changes, shift meetings, and line schedules
• Developing and cross training all front of house Crew
• Assisting with Crew performance reviews
• Developing future Service Leaders
• Assisting with miscellaneous office administration duties such as: banking, cash handling policies and responsibilities, and office paperwork
• Ensuring office equipment remains in working order and making sure office supplies are ordered as necessary
• Ensuring the proper quantity of supplies are available as needed

WHAT YOU’LL BRING TO THE TABLE

• Be able to understand and articulate Chipotle’s Food With Integrity philosophy
• Have knowledge and experience of cash handling policies and procedures
• Have knowledge of Food Safety and health department matters
• Have familiarity with office paperwork
• Have the knowledge and ability to speak, write, read, and understand the primary language(s) of the work location
• Have a high school diploma
• Have restaurant experience

WHAT’S IN IT FOR YOU

• Free food (yes, really FREE)
• Paid time off
• Quarterly bonus program
• Competitive compensation
• Opportunities for advancement

WHO WE ARE

Chipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better world by serving responsibly sourced, classically cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Chipotle has restaurants in the United States, Canada, the United Kingdom, France and Germany and is the only restaurant company of its size that owns and operates all its restaurants in North America and Europe. With employees passionate about providing a great guest experience, Chipotle is a longtime leader and innovator in the food industry. Chipotle is committed to making its food more accessible to everyone while continuing to be a brand with a demonstrated purpose as it leads the way in digital, technology and sustainable business practices. For more information or to place an order online, visit www.chipotle.com