Service Engineer - Scotland

Evolution Security; City of Edinburgh; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading security solutions provider in Edinburgh is seeking a motivated Service Engineer to maintain and troubleshoot security systems for diverse clients. The ideal candidate will possess strong technical knowledge and exceptional customer service skills. Benefits include competitive leave, a company pension, and private healthcare. Join our employee-owned company and contribute to delivering unmatched security solutions.

Benefits

25 days annual leave + local bank holidays

Company pension

Private healthcare

Wellbeing and health screening appointment

Employee assistance programme

Life Assurance

Qualifications

• Proven experience as a Service Engineer or similar role in the security industry.
• Strong technical knowledge of security systems, including CCTV, access control, and intrusion detection.
• Flexibility to work varied hours and on-call as required for service requests.

Responsibilities

• Maintain security systems and equipment at client sites.
• Conduct routine maintenance and inspections of security systems.
• Troubleshoot and resolve technical issues related to security systems.

Skills

Technical knowledge of security systems

Problem-solving skills

Communication skills

Customer service skills

Ability to work independently

Education

Technical certification in electronics or security systems

Job description

Evolution Security is a leading company in the security industry, dedicated to providing top-notch security solutions to our diverse clientele. We are currently seeking a highly skilled and motivated Service Engineer to join our dynamic team. This role is critical as you will be responsible for ensuring the effectiveness and efficiency of our security systems.

As a Service Engineer, you will work closely with clients to troubleshoot and maintain sophisticated security technology that protects their assets and ensures their safety. You will leverage your technical expertise to provide exceptional service and support, addressing customer concerns and ensuring compliance with industry standards.

This position offers an exciting opportunity to work with cutting-edge security systems and engage in continuous learning, as you stay abreast of the latest technologies and enhancements within the field. If you are passionate about security and have a drive for excellence in client service, we invite you to apply for this rewarding position and help us continue our mission of providing unparalleled security solutions and peace of mind to our customers.

Responsibilities

• Maintain security systems and equipment at client sites.
• Conduct routine maintenance and inspections of security systems to ensure optimal performance.
• Troubleshoot and resolve technical issues related to security systems and equipment.
• Provide on-site and remote technical support to clients regarding their security solutions.
• Educate clients on the proper use and functionality of security systems and equipment.
• Document service activities and maintain accurate records of repairs and maintenance performed.

• Proven experience as a Service Engineer or similar role in the security industry.
• Strong technical knowledge of security systems, including CCTV, access control, and intrusion detection.
• Excellent problem-solving skills with the ability to think critically under pressure.
• Superb communication and customer service skills to effectively interact with clients and team members.
• Ability to work independently as well as part of a team in a dynamic environment.
• Technical certification in electronics, security systems, or a related field is preferred.
• Flexibility to work varied hours and on-call as required for service requests.

• We are employee-owned! Here at Evolution we have a unique employee ownership model which means that our entire team owns our business. You have the opportunity to become a beneficiary of our future success. It also allows us to retain our independence and protect our company culture and values.
• 25 days annual leave + local bank holidays
• Company pension
• Private healthcare
• Optional annual private wellbeing and health screening appointment fully funded by Evolution
• Employee assistance programme which offers 24/7 access to free health and wellbeing support
• Life Assurance