Service Engineer - Portable Products (f/m/d), Services

Hexagon AB; Tipton, Milton Keynes; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading engineering organization is seeking a passionate Service Engineer to join their team in Milton Keynes. The role involves providing technical support, fault diagnosis, and maintaining service standards for high-precision portable products. Ideal candidates should have an engineering background and be eligible to work in the UK. This on-site position offers competitive pay, career growth, and access to training opportunities.

Benefits

Career Growth opportunities

Cross-training opportunities

Competitive salary and benefits

On-site gym

Qualifications

• Must be eligible to work in the UK.
• Experience with electronics and mechanical systems is desirable but not essential.

Responsibilities

• Deliver exceptional service and technical support for portable hardware products.
• Perform fault diagnosis down to the module level and provide detailed diagnostic reports.
• Maintain and update the ERP system to track and manage service activities efficiently.
• Act as a key point of contact for our customers.
• Follow health and safety guidelines to ensure a safe working environment.

Skills

Technical expertise with high-value capital equipment

Excellent communication skills

Fault diagnosis

Education

Completed an engineering course or equivalent hands-on experience

Tools

ERP System (Servicemax)

Job description

Summary

Are you passionate about engineering and looking for a role where you can make a real impact? Hexagon Metrology is seeking a Service Engineer to join our dynamic team in Milton Keynes, providing world-class service, calibration, and support for our high-precision portable products. As part of our expanding team, you'll work with cutting-edge technology and collaborate with industry leaders in Formula 1, aerospace, defence, and automotive sectors.

This is an on-site role based in Milton Keynes with no travelling required.

Responsibilities

• Service & Support: Deliver exceptional service and technical support for Hexagon Metrology’s portable hardware products, including calibration, repair, and maintenance of high-accuracy measuring equipment.
• Fault Diagnosis & Repair: Perform fault diagnosis down to the module level and provide detailed diagnostic reports, ensuring minimal downtime and top-tier performance for customers.
• ERP System Management: Maintain and update our ERP system (Servicemax) to track and manage service activities efficiently.
• Customer Communication: Act as a key point of contact for our customers, ensuring timely and effective communication around service progress, timelines, and resolutions.
• Health & Safety Compliance: Follow Hexagon Metrology's health and safety guidelines to ensure a safe working environment for both you and your colleagues.

Qualifications

• Background in Engineering: Completed an engineering course (e.g., BTEC or formal apprenticeship) or equivalent hands-on experience.
• Technical Expertise: Experience with high-value capital equipment, including electronics and mechanical systems, is desirable but not essential.
• Eligibility: You must be eligible to work in the UK.

What we offer

• Career Growth: Access to ongoing development through factory training courses and the opportunity to gain new skills and certifications across different departments, products, and technologies.
• Cross-Training Opportunities: Expand your career horizons with cross-training in various technical areas within the business.
• Team Culture: Join a dynamic, motivated, and young team. We believe in collaboration, knowledge-sharing, and continuous learning to achieve success together.
• Competitive Salary & Benefits: Enjoy a competitive salary and a comprehensive benefits package that includes a pension plan, cycle-to-work scheme, and an on-site gym.

At Hexagon, we are committed to pushing the boundaries of innovation. If you're eager to grow your career in a supportive, high-performance environment, we want to hear from you!

All job opportunities are posted on official Hexagon sites and communications come only from @hexagon.com addresses. We never request payment or personal banking information during recruitment. No offers will be extended without a proper interview via Teams or in person. If you suspect fraud, contact [e-mail].

Information at a Glance

Business Unit: GTM EMEA
Workplace: Milton Keynes, on-site
Job Function: Technical Service & Support
Req ID: 2060

About Hexagon

Hexagon is a global leader in sensor, software and autonomous solutions. We are putting data to work to boost efficiency, productivity, and quality across industrial, manufacturing, infrastructure, safety, and mobility applications. Our technologies are shaping urban and production ecosystems to become increasingly connected and autonomous – ensuring a scalable, sustainable future. Hexagon’s Manufacturing Intelligence division provides solutions that utilise data from design and engineering, production and metrology to make manufacturing smarter.