Service Engineer

Osprey Engineering Solutions; Weymouth; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading hydraulic solutions provider is seeking a Service Engineer to join their team. This position involves both field-based and office work, focusing on the service, maintenance, and repair of hydraulic systems. Candidates should have relevant technical qualifications, excellent problem-solving skills, and a commitment to customer service. This role offers a great opportunity to develop within a growing company.

Qualifications

• Experience of visiting customers on a technical level.
• Ability to problem solve and work under own initiative.
• Commitment to personal development.

Responsibilities

• Perform service, maintenance and repair work on customer sites.
• Service and maintain hire equipment and customer products.
• Prepare reports on hydraulic and lubrication systems.

Skills

Technical customer interaction

Fault finding in electromechanical systems

Mechanical aptitude

Customer service understanding

Good IT skills (Excel, Word, Outlook, PowerPoint)

Education

BTEC / ONC / OND in Mechanical / Electrical Engineering

HNC / Foundation Degree in Mechanical / Electrical Engineering

Job description

An international industry leader in the hydraulic sector is looking for a Service Engineer to work within their growing service team in Witney, Oxfordshire.

This is a great opportunity to join a well-established, blossoming business. With 8, employees and over service partners worldwide the successful candidate will be joining a company that is well respected and flourishing within its sector.

The focus is across several industries and products including automotive, industrial, mobile, pulp and paper and power generation.

The nature of the role means we are looking for someone with excellent communication and interpersonal skills and who is comfortable working within a team environment

Working throughout the UK, this role will be approximately 50% field-based and 50% working from our UK Service office & workshop in Charlbury, Oxfordshire (with some flexibility depending on the candidates location and experience).

Key Responsibilities

Reporting directly to the Service Manager the principal objective of the Service Engineer is to perform service, maintenance and repair work on customer sites and in-house hydraulic equipment.

• Service, installation and maintenance of our hire equipment and customer products.
• Scheduled outage work to complete essential Hydraulic & Lubrication system annual servicing. This would typically be between 1 and 4 weeks of continuous site work, often involving weekend work.
• Carrying out Health Check analysis and preparing comprehensive reports for the customer on their hydraulic and lubrication systems.
• Using fault finding skills to determine why products and systems are not working correctly and compile reports and quotations explaining how this can be fixed.
• Managing installation / maintenance projects on site.
• Working with colleagues to organise and plan outages to ensure all parts and equipment required is in place for the work to take place.
• Liaising with Engineering, Field Sales personnel and Product Managers to ensure customers requirements are satisfied.
• Provide support for our Service Partners and Distributors.
• Preparation of quotations for spares, repairs and site work ensuring the customers requirements are satisfied.
• Developing good working relationships with Key Accounts in your area, ensuring our equipment is working as it should be.
• Management may, from time to time, require you to carry out tasks in addition to your normal duties, provided these tasks are both reasonable and within your capabilities.

Skills & Experience

• BTEC / ONC / OND in Mechanical / Electrical Engineering and / or Modern Apprenticeship
• Experience of visiting customers on a technical level
• Fault finding in electromechanical systems
• Ability to problem solve and work under own initiative
• Mechanical Aptitude
• Well organised, conscientious and hard working
• Highly motivated self-starter with the ability to adapt to fluctuating work demands and multiple priorities.
• Good IT skills using Excel, Word, Outlook and PowerPoint.
• Strong understanding of customer service, problem solving and able to identify new sales opportunities.
• Commitment to personal development
• Full Driving Licence

Desirable attributes

• HNC / Foundation Degree in Mechanical / Electrical Engineering
• Experience of hydraulics / hydraulic related field and products
• Experience of working on engineered systems
• Understanding of hydraulic circuit diagrams